Property Information . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Dual sinks with plenty of space to spread all your stuff out, round face mirror, the shampoo, conditioner, shower gel is awesome no need to bring your own (though I do recommend good condition packets they are easy to pack and with the chlorine and salt water are of great benefit and your hair will thank you). We went to this restaurant in the Punta Cana resort and were excited to try Cancun's. Also the rest of the staff was so lovely and helpful at all times. We hope to see you back at the Royalton Chic for another fun and memorable stay in the future! Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. Mornings find new meaning when you awaken in our signature, handcrafted DreamBed. We got to the resort at about 5 p.m. on a Monday evening, and the lobby was decently busy. Royalton he is a dream employee, please take good care of him and keep him happy because he keeps your guests very happy. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. It's especially gratifying to hear that the service was impeccable and that Emmanuel, your butler, was so attentive and accommodating. With DC you have horderves and top shelf beverages at your private check in which is great after traveling. Level 18 Rooftop Cabana Lounge is an elevated adults-only . Not to mention impeccable service from our server Ernesto! What food & drink options are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Revel in Cancuns Posh, Adults-Only Playspace. Is parking available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Your positive feedback helps to continue offering great quality options and service. Tripadvisor performs checks on reviews. Make sure to sign up for TPG's daily newsletter and never miss a hotel review. Thank you Luis (the butler) Martin and Victor by the beach club area for the great service. more. Dining. Which popular attractions are close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. Otherwise, the stay was not what I had hoped. We made the best of it and poured shots of Don Julio, and mixed some other drinks, including popping a bottle of champagne, but no diet coke in the refrigerator we had a diabetic in the group, so he really needed the diet soda, we asked for some but never got it. While there are typically nightly events that occur, the rooftop was pretty empty both nights of our stay. Improve earnings, maximize rewards and track progress toward dream trips. A little disappointed in the Mexican corner I mean we are in Mexico I wanted to see fresh guacamole and pico de galo galore, of course its not everyones favorite, just mine . The CHIC Suites Resort and Spa is Royalton's newest All-Inclusive in Cancun. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. One night were a pair of dancers and another night was a talented electric violinist playing popular pop songs. If you come from elsewhere in the world, you might think this is the greatest place you have ever been (we know because we met Europeans who thought this way). Show More Thank you for recommending the resort to your family and friends. Everyone was friendly, and wore masks inside the resort. Floors: 16. Something to note across the board at almost every restaurant was the chairs. Arrival Where was our alcoholic celebration drink? Thanks guys you made the water aerobics a lot of fun, Dear trinprincessThank you for sharing your review on TripAdvisor. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We were all Diamond Club, so we were rushed into the Diamond club reception area, which was crowded even for just our group of 14. This site does not include all credit card companies or all available credit card offers. Jonathan was very professional and was constantly checking on us to ensure we had the best experience. internal & external communication, staffing, and inventory. It's harder to escape the crowds, for one. Bring damp rids and your own blankets. It's easily the busiest dining option though it also has a lot of seating to make up for that which means it can get loud while you're ordering food at each station. All the workers at Royalton Chic Cancun were great! I dont think I had any premium alcohol with DC unless I went to the lounge and did it myself. They had engaging entertainment each night and the vegas-ish rooftop party vibe was just as described. We all got plenty of food, shots and drinks, the service at the buffet is probably the best out of all the eatery places, very attentive. We are happy to know how much you enjoyed your stay at Royalton Suites Cancun, especially for the fitness classes, refreshing beverages and customer service. . The buffet has a station for pretty much everything. Never miss a sporting event while on vacation. Erick texted me so that I could message him, again what a dream. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. Score sports bar, was another favorite of ours, typical sports bar food. Stay connected anywhere on the resort, from the suites to the beach, with complimentary Wi-Fi, in-suite USB charging outlets, and our innovative bracelet key cards for access and purchases. Another small irritation is that there was only one outlet and one USB plug-in between the two beds. All taxes and fees were included (with the exception of a small environmental tax that added less than $3 total to the overall bill), which means no pesky resort fee tacked on at checkout. It was a bit darker than I would have wanted, which made doing makeup harder. Nearby attractions include Playa Chac Mool (0.2 miles), Tornado (0.09 miles), and Playa lagarto (0.2 miles). Pool food service in diamond club was awesome good choices and great tasting. Had a wonderful time during our stay at the Royalton Chic. From start to finish. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. The concierge held desk is the one area I felt service fell short. Sink your toes into the soft sand and enjoy a delectable meal accompanied by warm tropical breezes, views to the horizon, and the perfect company. We didnt pay for diamond club but im not sure its really worth it, Jonathon and Able were the absolute best severs. I don't drink much hard liquor but it appeared that premium liquor was almost always out for our fellow vacationers. There is also an Italian restaurant, but it was closed during our stay. With DC you have horderves and top shelf beverages at your private check in which is great after traveling. I get L18 might be its own thing but if I have to pay $10 for certain drinks, let me know upfront. Butler greetings can be deceiving, we were split into floors and separated with different butlers. The next day they would move us to the 14 floor and they took care of moving everything for us. Conveniently located restaurants include Taqueria Los Chachalacos, The Surfin Burrito, and Natura. With DC you receive your butler and not sure where it got mixed up, but I didn't meet our butler until day 3 of our 4-day stay (we confirmed DC Day 2). If you get a chance, visit Isla Mujeres and rent a golf cart and drive around the Island to check things out. Lastly, DC is not the same on the rooftop Level18 pool. Whether unwinding on our private white-sand beach or dancing with CHIC Angels at our Rooftop Cabana Lounge pool party, Royalton CHIC Cancun is where you can Party Your Way in the glimmering heart of downtown Cancun. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! Wow, its beautiful up there. Shae Dureault x7272. I feel like management hasn't made clear rules for this. Please view our advertising policy page for more information. As you pull up, someone was waiting to welcome us to the resort, help us with our bags (which were delivered up to our room) and take our temperatures before entering the lobby area. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Related: Mistakes to avoid at all-inclusive resorts. What We Love . But booking is still done through the Royalton CHIC website, and there is no way to add your Marriott number to your reservation. With this in mind, I'd consider booking your stay through the Chase Ultimate Rewards portal if you plan to stay at the resort in the near future. Courtesy of CHIC Suites Resort. Pools Diamond club pool - where we spend most of our time, service was good, and we never had an issue getting chairs for our group. Someone who loves live music and nightlife isn't looking for the same type of resort as someone who prefers relaxing days and quiet evenings. I hope to return soon!More, Dear odysuarezThank you for taking the time to write your review of our property on TripAdvisor and be a reference to future guests, your comments are very much valued. I have shared your words with the corresponding department. Thank you for your preference and visit to our Resort.Luxury RegardsJorge CastroGeneral Manager. We were about to purchase but the guy behind the desk was not wanting to work with us at all and was kind of rude so instead of making a sell from our large group they got nothing from us. Best regards, Luis Quintero, Royalton Chic Cancun, Hotels near Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Features, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Pool, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Rooms, Adults Only and Adult Friendly Resorts Cancun, Hotels with Complimentary Breakfast in Cancun, Hotels near (PCM) Playa Del Carmen Airport. Not sure about service because we didnt hang out there much. There are lounge chairs lined up along the beach for guests where you can work on your tan, dry off after a dip in the ocean and order a drink from the bar. This is one other reason we picked Royalton was because of the food, and this resort didn't disappoint food wise. There were also places right on the same stretch of beach to rent wave runners or book other water activities such as snorkeling. It was amazing. So my words of wisdom is to lower your expectations. We are thrilled to hear that you and your best friend had a lovely girls trip with us. Royalton Cancun Suites and ResortOver all this is a good resort not our favorite but hey they cant all be perfect. The beds were comfortable, though nothing special. This was a great escape for us from the loud music and party vibe of the rest of the resort, but once the normal schedule for events resumes and more people start booking stays, the rooftop will likely become busier. I overlooked those things and tried to enjoy myself, however, the biggest drawback for me was the moisture in our room even with consistent high air blowing. We also could order bottles, we got a rum, some got Grey Goose, others champagne. Let your inner foodie come out to party. Everyone else was pleased with their rooms. Never had this issue in a room while visiting Cancun in April before. The performance was beautiful and the dancer was talented, but it seemed a bit out of place in the middle of our meal. Out of all my trips to Mexico, this was the worst experience. We really appreciate your comments regarding our Diamond Club service and facilities. The swim-up bar got a bit crazy during the end of the day with some partiers, but we were able to grab drinks and swim toward the other end of the pool to relax. See more questions & answers about this hotel from the Tripadvisor community. Main Pool- Nice pool, but if that were my only option I might have been a little disappointed. Wish I couldve stayed elsewhere and unfortunately will not be back. It's an all-inclusive resort, and all meals, drinks (including alcoholic beverages) and 24-hour room service were included for both me and my companion in the room price. It's also great to hear that you enjoyed the food and drinks and found the hotel to be beautiful. You get a three-course meal: a starter, sushi and a main dish. Martini bar Live music here a couple of nights after the shows, we really enjoyed hanging out here and even did some dancing. While rain showers are great in theory (and definitely pass the Brian Kelly shower test), anyone with long or thick hair will tell you that they aren't always the best for washing and conditioning your hair. Camera crew They little guy taking photos was great, he worked with our group and got some good ones. We will be sure to pass along your kind words to them and the rest of our team, including Alejandro, Levi, and Omar. There were some areas I thought could have been cleaned better the hand-held shower head had some soap scum buildup and some of the nooks and crannies of the shower weren't thoroughly clean. For me, the highlight of the resort was the easy access to the gorgeous blue water of the ocean. Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. I booked a two-night stay in the resort's most basic room the luxury junior suite sunset view for $308 per night. In Punta Cana, we had premium liquor throughout the resort, so not sure what the mix-up is in Cancun. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Related: The ultimate guide to tipping while traveling. And if you'd rather avoid the waves and sand in favor of the pool, the infinity pool is situated right at the edge of the property, overlooking the beach. We gathered most information from other butlers. We got tacos, which were delicious. They even hand-made the tortillas as we ordered. And while there is certainly a lot of beach to enjoy, those who aren't interested in the party scene might want to check out a resort outside of the hotel zone. The bathroom had a double vanity but only outlets on one side (which was annoying when it came time to do our hair for dinner). If youre interested in the spa be sure to reach out to Emilio for better deals and request Lily as your masseuse they took great care of me and the spa also offers a steam room/sauna. He even brought me iced coffee most mornings. Not to mention impeccable service from our server Ernesto! Kukulkan Km 9.7 Lot 13 C Mz 51, Cancun, QR, 77500, Mexico . This hotel has some hiccups to deal with and service is key when managing a resort. Diamond Club you also have access to all restaurants and beach cabanas which your butlers will make your reservations for accordingly. Bring damp rids and blankets! Tantalizing flavors, distinctive indulgences, and stylish social spaces await your discovery in our upscale restaurants and bars. I am a clean freak and this hotel met my standards. I'm a plus-sized traveler, which made dining uncomfortable no matter where we went. And of course, the meal wouldn't be complete without a round of chips and guacamole. We hope to receive you again for another memorable vacation.Luxury RegardsJorge Castro General Manager, This is the version of our website addressed to speakers of English in the United States. Our dining restaurants, bars and buffet are included in your all inclusive package, with the exception of the Culinary Experience or Level 18 restaurant. The only downfall is you have to pay extra for top shelf liquors there but our Bartender Luis and server Brandon took great care of us and were sure we did not go without. What are some of the property amenities at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? The staff was so friendly and welcoming and always made sure everybody was doing okay. Then I feel like we got the crap room with king bed. Personally, I care less about touristy bars and clubs and more about checking out local favorites and having a relaxing vacation on the beach. The staff makes sure to inform you of cabanas, bottles and hookah to keep the party going (for a fee which takes away from the all inclusive and Diamond club experience). We were shown around the resort by Erik who turned out to be the dream butler, highly recommend him to all, he took care of us from day one throughout the rest of our stay, checking on us daily, made all the reservations for our dinners that first day and followed through with any changes that we needed made. Start each day comfortably refreshed in anticipation of the adventures to come. DonJulio 70 is available at some locations for DC members, but we encountered being told we had to pay $10 for that in some places in the resort and for sure in L18. JorgeCastroRCUN, Gerente at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, responded to this review. The beautiful, private, white sand beaches are absolutely swoon-worthy! Take in the breathtaking views of the impossibly beautiful Caribbean . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. So happy we got him. Wishes for Management: Elevators take entirely too long! Which room amenities are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Additionally, the check-in counters had plexiglass separators between guests and the desk agents checking us in. When shes not working, youll find her planning trips to visit unique filming locations, historic libraries and thrilling theme parks. The concert venue outside was also another area that was probably a live music lover's dream pre-pandemic, but it wasn't as enjoyable when having to stay six feet apart and in your chairs. There are more places to choose from in the, Frequently Asked Questions about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Me and my best friend had a lovely Girls trip at the Royalton Chic. Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. The Asian restaurant was my least favorite restaurant we tried while there. Kevin brought my bags up very quickly and My butlers Maria & Axel were very professional and welcoming. As soon as we arrived we were greeted with warm hand towels and beverages as Kevin brought our bags after check in with a bright smile. The Royalton Chic is situated in the heart of the hotel zone in Cancun which can be a benefit or a disadvantage depending on what type of vibe you're going for during your stay.
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