being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system.
Ticket buyers and sellers say StubHub owes them after widespread event Wait for a StubHub representative to reach you. No. Did you find it helpful? Lindsay is the author of this solution article. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. Make sure to ask the customer service agent to send you an email confirming your refund approval. "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. Original review: April 16, 2023. Nosebleeds were even more than what paid for pit tickets. Rather, those fees can fluctuate based on factors such as ticket price and demand. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. Re: Tickets wont arrive until concert date. Sorry we couldn't be helpful. The total price I had to pay was $400 for ticket and the fee. i have enough stress in my life as is, just want to sort this out and be done with stubhub. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. Will my tickets arrive in time? Dial +1 (866) 788-2482. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. No. It would have cost me 1300 for the same ones had I waited any longer. In most cases, tickets aren't issued until 24 hours before the event. You will enter your community username and new password and done! Copyright 2023 Consumers Unified LLC. Leonard of Los Angeles, CA Verified Reviewer. Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Hey jbsmith! Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Yes Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. StubHub went on to collect both the buyers payment AND my charge for the ticket price. Sometimes, StubHub only allows hard stock ticket sales. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It should be when you pay for the tickets then the tickets should be sent . by Maurie Backman | If you're using thewrong credit or debit card, it could be costing you serious money. We can't ask them to send tickets earlier than the date in your order details. Understanding your order's delivery status Print. Seems like nothing but questions on this site with no answers. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. For more information, please see our Customer service all the way to your seat, 2000-2022 StubHub. All Rights Reserved.
Stubhub purchase stressing me out. Not ready? : r/stubhub - Reddit Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. I bought tickets in November and there was a "delay" in transfer. Privacy Policy. We have not reviewed all available products or offers. Obviously AVOID IF YOU CAN. And if so, you may be curious about StubHub if you've never used it before. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission??
Go to 'My tickets' then Orders. Also, who has a printer sitting around in the room when they travel? Thank you, you have successfully subscribed to our newsletter! In some cases, the primary won't release tickets until 48 hours prior to the event to help avoid ticket fraudulence and this may be the case for your seller. Hell they got there money so send the tickets. Waiting till the day of is bull****. Apple Wallet Tickets Not Tranferrable????? I have sold ticket many times before, this is not my first time, never had a problem. Great system right ?? Provide the information they might require. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. This is why we do not list the specific seat #'s on our listings. After the switch, you will enter the email address you use to access the community in order to reset your password. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event.
I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. Call toll-free from the U.S. or Canada, or chat online with support. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid.
Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets.
Solved: Have not yet received tickets - StubHub Community Price wasn't my concern as long as I got them for her. We really do appreciate the feedback though. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good Published on Aug. 24, 2022.
Understanding your StubHub order delivery status : StubHub In most cases, tickets arent issued until 24 hours before the event. Why does Stubhub wait until the day before the concert to send the tickets? Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. We value your privacy. We keep track of all orders and guarantee delivery by the date in your account. I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert!
StubHub Returns and Refund Policies I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. It may be close to the event due to ticket delivery delays. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. That way there are no issues but additionally, so they can get paid. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) Re: Selling tickets with delivery delay. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). MLB is partnered up with Stubhub's and is fully integrated with them. I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too.
Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. by the end of the day on your order's expected arrival date. But in either scenario, it pays to explore other options, too. Re: Why would seller unnecessarily delay ticket delivery? ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. Some venues, artists, and teams don't release tickets until a couple days before an event. . Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Listings are removed without . Chat with the representative until a refund has been issued. Privacy Policy. Has anyone experienced this? and our Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. Or, you might use StubHub to try to score tickets to an otherwise sold-out event. Scan this QR code to download the app now. I still show an option to transfer tickets in Ticketmaster but not to sell. Apparently sometimes it's out of their control. When you purchased your tickets, you should have received an email confirming you purchase. How do I sell tickets that have a delivery day on Ticketmaster? If you will get credit or a full refund on your original payment method. Randy Miller | NJ Advance Media for NJ.com. 08-05-2022 07:20 PM. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. But as those events near, they may come down in price in the absence of having a buyer.
5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! Let us know if you have any other questions or concerns.
The event is today and I still don't have my tickets : StubHub Enjoy reading our tips and recommendations. Help! If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund.
Selling tickets on StubHub and delivery expectations The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! StubHub is a great source for concert and sporting event tickets. ConsumerAffairs is not a government agency. I'm glad I didn't. i know there is still time but after looking at this sub my confidence is low. This is based on when the seller told us they'd have the tickets. They have nothing to do with it. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Their customer service isn't much help either. But ,I have season tix to an extremely popular college basketball program. We are changing the way you register and sign-in to the StubHub Community. Thanks! Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. We've got you no matter what. For more information, please see our Here's what you need to know. You're protected if events are canceled.
StubHub Customers Cry Foul Over New Seller Payment Policy - Westword Scan this QR code to download the app now. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. View complete StubHub Return Policy. In fact, this card is so good that our experts even use it personally. You will enter your community username and new password and done!
Why does Stubhub wait until the day before the concert to send the tickets? We know this can be concerning. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. We value your privacy. Sellers often list tickets on StubHub weeks or months ahead of a given event. They are not a reputable company and will not help or rectify their mistakes. All both of them could keep saying is "we sent you an email." 03-25-2022 10:53 AM. I went on to lose both my original ticket value AND the charge to my account. Wtf.. Had a couple tickets up on StubHub for a couple weeks. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. They will take your money then make you jump through hoops to get it back.
4 Things to Know About Buying Tickets on StubHub - Nasdaq Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Why would seller unnecessarily delay ticket delivery? I never received an email. OP the seller has until the "ready by" date. There are still tickets available it is just a very slow process," Smith Tweeted in March. same here, what I have learned is that someone can advertise tickets to sell, without having them. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. and our If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? Well start sending you the news you need delivered straight to you. Unfortunately if they miss this date, you will need to contact customer support. Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! "Stubhub is saying they cannot refund buyers because sellers . Great question. Check out our pick for Best No Annual Fee Credit Card of 2023. Sorry for the confusion. As this date approaches, you don't need to contact us. Unsubscribe easily. If StubHub asks you to return the tickets you . Use of this website signifies your agreement to our, / Understanding your order's delivery status.
When will I get my tickets from StubHub? : StubHub I was told, "This time it is nothing we can do."
In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. With this same logic I could be charged a fee for sleeping for more than 3 hours. So, option - wait to deliver at the last minute. I was assigned 2 seats, 67&68. Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." If I would have shut my account down the first day I called none of the others would have made it through.". Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. Hell they got there money so send the tickets. but we will do all that we can to help you out. Easy sales process: They gave the tickets as a surprise Christmas present to their 14- and 12-year-old girls. Once we got into the venue we were told we had no seats that it was general admission. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! Here's what went down: FanProtect Guarantee: One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. All Rights Reserved. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. Sorry we couldn't be helpful. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. But when arrived no seats, they said I had general admission standing room only. ook at the 'Ready' date in the order details. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. Be sure to include your email address, zip/postal code, and order number as well. Click on 'Submit.'. Explain your case the best you can. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . Gather all the information you have on the purchase. Unsubscribe at any time. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. And if you're buying tickets, look at various sites to see which one has the best price. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Today was the last straw. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
still haven't received tickets : r/stubhub - Reddit We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. This company is horrible and they DO NOT care about their customers. It may be close to the event due to ticket delivery delays. Some teams, venues, or artists put delivery delays. should i just buy elsewhere while i still can? If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us.
Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. I bought Hamilton Chicago tickets for a show almost a full year later. Copyright 2018 - 2023 The Ascent. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! Danielle is the author of this solution article. Thanks. Bought my tickets 4/6, said they would be ready 4/22. At 11:49am California time, tickets were available using the Live Nation . After the switch, you will enter the email address you use to access the community in order to reset your password. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Your sale will show as an open order in your Stubhub account. It should be when you pay for the tickets then the tickets should be sent . I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. Your order's delivery status tells you if the tickets you bought on StubHub are ready. As you might expect, StubHub charges a fee for its services. Review your order's ticket type and what its current status means (see below) I understand you offer guarantee, but I want to make sure I can actually get into the show. You'll get your ticketsby the end of the day on your order's expected arrival date. But it won't charge you a fee just to list your tickets, so there's no risk there. Sometimes, events don't go off as planned. Help us improve this article with your feedback. What's tricky, however, is that there aren't pre-set fees. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. When that happens, you're guaranteed a full . Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. I received all 3 of my tickets 2 days after payment at the agreed price. Yes Copyright, Trademark and Patent Information. After the switch, you will enter the email address you use to access the community in order to reset your password. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. So sorry again for the concerns!
How Do I Get Stubhub to Refund a Charge? - GetHuman You will enter your community username and new password and done!
Solved: Selling tickets with delivery delay - StubHub Community I read the FAQ but don't understand it. What Types of Homeowners Insurance Policies Are Available? This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. They (mlb) use this barcode system . Its location on this page may change next time you visit. What would be a reason for a seller to withhold tickets until night before the show? I was unable to get tickets through Ticketmaster as it had sold out. Reddit and its partners use cookies and similar technologies to provide you with a better experience. My friends have had no issues using this as well. Cookie Notice Re: Tickets wont arrive until concert date.
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