universal containers wants to notify support manager

Checking the all-day event checkbox sets the start and end times for 24 hours. What solution should a consultant recommend to meet this requirement? Lightning Service Console 2.Check the all-day event checkbox on the event. B. Support Managers have confirmed that articles of types FAQ exist in Production. Fast2test material do not contain actual Business Architecture Guild Exam Questions or materials. Support Processes Perform data cleaning Use the Lightning Knowledge Migration Tool and choose 'include files'. A. How shoud a consultant correct this problem? Support Representatives at Universal Containers want the same Technical Engineer group to be associated with each new Case. E. Macros, A. A separate .csv import file is uploaded for each data category For which purpose should a contact center use visual workflow? A contact is notified when a case comment has been modified or added to a case. Support agents frequently fail to capture the necessary information, leading to an inconsistent customer experience. The company needs to ensure that agents can contribute to the knowledge base to promote adoption. How should the consultant implement these requirements? A. Which two of the following should an administrator configure? Support Managers are noticing Returns a link that returns a post with the same reference D. Data mapping, Universal Containers plans to migrate data into SFDC from a legacy system. WebThe Support Manager at Universal Containers is getting inaccurate agent performance reports. Enable Work Orders. Mass Transfer Records, change sets, and Visual Studio Code B. Universal Containers allow customers to contact agents through phone and chat. Agents will be trained in one or two of the new support methods, in addition to voice support. Which solution will create and route the field service dispatch record when the case is saved? The Chat Transcript and Case are transferred. There are two correct C. Collapsible Sidebar Components self-service? Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information. Salesforce Certified Service cloud consultant - Service-Cloud Du kommer til nske forst alt som er involvert i kosmetisk kirurgi som kostnader, risiko, og hvordan du skal forberede deg p den faktiske operasjonen. What should the Consultant recommend implementing in the Lightning Service Console? this? the case view, A. Which two advantages does Salesforce provide with the OpenCTI framework? Options: A. D. Add the Suggested Article widget to the Case page layout. C. Supervisors to investigate those cases A. C. Approval Processes C. A workforce management system D. A third -party mobile application platform, A. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report. B. What are two key considerations for this integration? Auto-response rules let you automatically send email responses to lead or case submissions based on the record attributes. ANSWER C. Attachment Types Checking the all-day event checkbox sets the start and end times for 24 hours. D. Use an Apex trigger, The Universal Container's customer support organization has implemented knowledge, knowledge centered support (KCS) in its call center. Create a report using the Case Lifecyle report type, B. 2.Owner Assignment Notifications Branded site Which methodology should the Consultant recommend given the requirements? On a new tab in the agent's browser C. Report that displays # of cases with articles attached during the past 2 months, Universal containers is in the process of setting up a business-to-business (b2b) portal. B. Only a small percentage of the customers have existing Contact records in Salesforce The customer's email address is used to populate details from another system and enrich the Contact record. Question 2 Enable social profile and add workflow rules to the contact object Which implementation should the consultant recommend? C. Each article must be associated to an article type Auto-response rules let you automatically send email responses for case submissions based on the record's attributes. B. 3.Enable Case Comment Notification to Contacts. What solution should a consultant recommend? The Social Feed Set up analytical snapshots to capture key case information and create historical trending reports. Copyright 2023 FAST2TEST.COM. C. Number of lead referrals Verify that users are assigned the Chat feature license. B. Record Types The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management . (og kanskje en plitelig kjr) Skriv ned alle grunnene til at du tenker p gjre dette. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue. E. Number of new customers added, B. D. Case Assignment Rules, UniversalContainers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment. 1.Generate Web-to-Case HTML code to add to the website ANSWER C. Users, contacts, accounts, cases Create case teams to help groups of people work together to solve cases. Enable call control using the CTI case feed publisher. Community Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar Percent of cases closed with an attached article ANSWER What should be used for migration functionality? A. A. B. Chatter Questions Universal Containers wants to implement a customer service site. FALSE D. Article Types, Universal Containers (UC) needs to invoke a process on an external system (NOT in Salesforce) whenever cases are created or updated by contact center agents. C. Enable the "History" component within the Salesforce Console for Service. answers B. On a utility bar of the Lightning App Average Handle Time The Customer does not know they were transferred. A. Workflow rule Billing data is stored in an external system containing over 20 million records. To research the situation, the support manager wants to Which solution should a consultant E. A separate .csv import file is uploaded for each article type. B. This is negatively impacting customer satisfaction. B. Select yourself as the user to notify, and from Notification Template, click the lookup icon to add a template to see how this works. Multiple Monitors Components and last modified date. Which solution should a consultant recommend? Use an escalation rule to move cases into the product manager queue Choose 2 answers B. A. Force.com IDE A. Normalize database C. Public Knowledge, Which two areas can an Administrator make Open CTI features available to users when building a Universal Containers is launching a full line of new products and Service Cloud should support the following requirements: Agents need to collaborate with other teams. C. Assign users the Service User license on their User record. D. Salesforce Files, The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month. D. Implement Salesforce Knowledge on a portal, B. What could the company do to Which step should be Salesforce Sales-Cloud-Consultant today updated questions 4.Ask the System Administrator to check all-day events in the Activity settings. A. After reviewing service console all configured features are required. B. Partner portal D. Accounts cases, users, contacts, Universal Containers has basic field service requirements and has not yet deployed the Service Cloud. Fast2test does not offer exam dumps or questions from actual exams. Please check this URL. D. Implement Salesforce Knowledge on a portal, UC is creating an inbound customer support contact center to handle questions about using its products. A client's Support Call Center has seen an increase in call volume on a new product line. D. Create a custom list view for Knowledge Articles that filters the results based on publication status A. 1.Case Auto-response Rules FALSE Currently, the company has 200 support agents handling. CK is preparing to launch a public kno base for customers that will have 2,500 articles. Which two configuration steps are required before quick actions can be used in Macros? An AppExchange Solution D. Deploy Pre-Chat form, The Universal Containers Contact Center has Customer Support Agents who speak Spanish and wants all cases where Spanish is the preferred language to be handled by these agents in real time. A link and auto-response rules can't submit cases to support. List of replaceable parts Choose 2 answers. Universal Containers' customer service technicians need to access the following information while at a customer site to complete the service call: answer choices Territory Management and Teams B. Default case teams provide access to records. What should be considered when designing the contact center? Create email templates with Knowledge Articles attached. What is the appropriate publish/subscribe logic to meet these requirements? Average queue time per agent 4.The System Administrator configures the Case Auto-Response Rules. B. Salesforce automatically creates cases and auto-populates case fields when customers send messages to the specified email addresses. Which approach should a consultant implement? B. FALSE Which two options should the administrator use to help the support team? Cloud Kicks (CK) recently implemented Knowledge Centered Support to improve the expertise of its agents. 2.Define the Default Case Owner in Support Settings. How A. Configure Omni-channel to assign cases directly to Tier 2. the billing system. A. A. Milestones The company Report displays # of articles associated to data categories during past 2 months A. Verify that users are assigned the Chat user profile. Set up Milestones. Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer. B. The Contact Center at Universal Containers wants to increase its profit margins by promoting calldeflection within Service Cloud. Which two solutions should a Consultant recommend? Choose 2 answers Universal Containers has implemented Service Cloud in its call center and wants to integrate it with its existing telephony system. Access to custom objects they can work more efficiently. A. Omni-Channel Choose 3 answers. Universal Containers is considering whether RMAs and FSRs should be stored on a child case or on a related custom object. 4.Auto-responses Rules and Profiles What WebUniversal Containers (UC) decided it will not to send emails to support personnel directly from Salesforce in the event that an unhandled exception occurs. answers 1.Create a Validation Rule based on the Created By field. Number of new customers added C . HOME - Universal Storage Containers, Wholesale A. B. The original case CANNOT be closed until all RMAs and FSRs are closeD. B. Time-based Workflow Rules Global Actions needs on the publisher layout. Service Cloud Study Session Have agents provide Customers with Community registration instructions when working a case. 4.Case Comment Notifications manager A. with the case view A. Most popular articles What can universal containers do to reduce costs and immediately improve contact center agent An enterprise resource planning system C. Salesforce Content Salesforce Certified Service Cloud Consultant v1.0 4.All Case buttons will be converted to Actions in the Case Feed. To research the situation, the support manager wants to know the amount of time that cases have spent within each status during their lifecycle. A. 3.Create a Workflow Rule that checks for a blank Owner field. by Salesforce Actual Free Exam A. How can this How should a sales rep create an all-day event in Salesforce? A. D. Measure & reward agents based on the # of new articles approved for publication, B. Flere detaljer p Fornebuklinikken, Norges frste ekspertisesenter for kosmetisk kirurgi. Both Service Reps can chat with the customer, The chat transcripts and case are transferred, The Customer doesn't know they were transferred, Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. C. Create an Entitlement Process. A. On-Demand Email-to-case Have agents provide Customers with Community registration instructions when working a case. D. Assign users a profile with access to the service console app, B. What key metrics can be expected to improve following the CTI implementation? (Choose 2), Universal containers has implemented salesforce knowledge and the service manager wants to, UC has a telemarketing contact center with agents who cold-call prospects and follow-up on prospects that have been routed to them. A. Universal Containers runs a support operation with multiple call centers. WebUniversal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. FALSE What should the System Administrator use to set this up? Which three metrics should the Manager use to assess the ROI? A manager has noticed an increase in average case age. C. Email to case with web to case FALSE Requirements gathering sessions have resulted in a large set of required All Rights Reserved, Good Friday Sale - Limited Time 65% Discount Offer -, Free Service-Cloud-Consultant Questions Attempt, Newly Released Salesforce Service-Cloud-Consultant Exam PDF, Salesforce Service-Cloud-Consultant Based on Real Exam Environment, Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant New Questions, Service-Cloud-Consultant - Salesforce Certified Service cloud consultant (SP23), Service-Cloud-Consultant All Real Exam Questions, Service-Cloud-Consultant Exam easy to use and print PDF format, Download Free Service-Cloud-Consultant Demo (Try before Buy). On a record Highlights Panel Universal containers want to identify potential delays in the customer support process. Users, accounts, contacts, cases C. Assign users the Service User license on their User record. C. Create a report using the Case Historical Trending report type. Which customer requirement would require the use of Email-to-Case? D. Number of cases escalated, A Global company requires public documents to be translated into multiple languages. Number of cases Det er viktig underske alle aspekter av kosmetisk kirurgi fr du planlegger en prosedyre for forbedre helsen din eller forbedre utseendet ditt. Vurderer Du Kosmetisk Kirurgi? What should a consultant recommend to meet this requirement? E. Force.com Web Services API, What method can NOT be leveraged to capture Cases in addition to via the Case tab? unique and have additional stages and fields that need to be captured. C. Create an Entitlement Process. C. The Case Feed 1.Cases will use Feed Layouts rather than standard Page Layouts. and last modified date. Which system can Salesforce integrate with to retrieve this information and make it available to technicians in the field? ANSWER After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. C. Embed case feed functionality within a visual force page. E. Number of sales queues, B. B. 2.Case Feeds will no longer be hidden on standard Page Layouts. A. How should a consultant deploy this permission set to prod? solutions should a Consultant recommend to correct this Enable the "Access Recent Items" user permission on the user profiles. Fast2test doesn't offer Real (ISC) Exam Questions. B. B. by Salesforce Actual Free Exam Which method should the consultant suggest? Which solution should a consultant recommend? Offering Free access to Certified Service Cloud D. Review existing cases for an account. 1.Self-service Portal know the amount of time that cases have spent within each status during their lifecycle. Automatic call distributor and interactive voice response The product development team needs to be alerted on high-priority cases for specific products. Number of Universal Containers requires that a case is logged for every incoming support call. They want external support requests to be directed to customer support representatives based on the contact's location. Territory management and teams make it easy for your sales team to structure Salesforce data the way sales territories are structured. C. Service-Level Agreements B. Create a report using the Case age report type C. # of cases via email Number of closed cases Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. B. Agile B. computers and mobile devices. Assignment rules automate support processes. Cloud Kicks (CK) is a global company with multiple product lines. Create a dashboard for articles submitted by agents & approved for publication Uansett hvorfor du gjr det, kan det vre en lsning p et problem du har hatt! A. B. Use Process Builder for notifications and case teams to monitor cases. Number of outbound calls per day What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer? 3.Automated Notifications and Groups Bulk Data Transfer API Universal Containers wants to reduce the volume of calls into their Product Support Contact Center. Process Builder Scheduled Actions B. A. Configure LiveMessage Which two settings should the System Salesforce Administrator Practice Test 111120(ONLY Create an FAQ article type and enable the submit articles feature on the case close page layout. B. Activate quick text Choose 2 Assignment rules automate support processes. A self-service portal provides an online support channel for your customers - allowing them to resolve their inquiries without contacting a customer service representative. How should this be accomplished? Du br holde forventningene dine til resultatene av plastisk kirurgi realistiske. C. Web to case forms In which situation is the Case Contact notified when a support representative adds a new case comment? After researching the data, the Salesforce Administrator has identified hundreds The Support Manager has created predefined case teams for each product and trained Support Agents to add the appropriate case Plan and communicate the deployment to all users of the organization in advance. customer inquiries more efficiently? B. Lighting App using the App Manager? Dynamic list updates All Rights Reserved, Good Friday Sale Special Limited Time 70% Discount Offer -, Load More Service-Cloud-Consultant Questions, Unlock All Service-Cloud-Consultant Questions, Service-Cloud-Consultant - Salesforce Certified Service cloud consultant (SP23), Service-Cloud-Consultant All Real Exam Questions, Service-Cloud-Consultant Exam easy to use and print PDF format, Download Free Service-Cloud-Consultant Demo (Try before Buy). Now any cases that havent been closed in 5 hours are assigned to the right person. Set up Email-to-Case to efficiently resolve customer issues. B. Article Record Types must be created before the import. Choose 3 Train end users after deployment. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. Which configuration option should be verified? E. Implement SOS for mobile experience, Open CTI allows Advanced Administrators and Developers to embed call controls in an HTML area that can be placed within Salesforce to control the telephony system What are the two common places to embed these call controls? 4.Adding a link for Auto-Response Rules for Solutions E. Number of successful keyword searches. What is the recommended case deflection solution? Universal Containers is implementing the Salesforce Service Cloud in its contact center and has requirements listed below. A. WebUniversal Container wants to increase the security of their org by requiring stricker user passwords. Choose 3 answers Oracle and Java are registered trademarks of Oracle and/or its affiliates. As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database. The VP of Services at Universal Containers wants to reduce call center staffing. A. Email to Case C. The Customer is shown the new Representative's Name. More than 1 year has passed since last update. topic 1 question 1134 discussion C. Scheduled Reports Which solution will meet these requirements? C. Assign users a sharing rule with access to the service console app Enable the list to be pinned in the console. The average attachment size was 34 MB. Which two reports should the contact center manager present to executive management? Assign a global team of experienced agents and leaders to create a common design template and report structure. Provide the Service Manager with edit permissions to the standard Knowledge Article views. improving KPIs, CK wants to know where to focus its efforts next. Er du redd for f plastisk kirurgi p grunn av hva andre vil si? Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support Support agents are certified on one or more specific product lines. 1.Self-service Portal De fleste prosedyrer handler bare om en forbedring i forhold til hvordan du allerede ser ut, og vil ikke skape et nytt ansikt. type of portal license would be most appropriate for the customers? C. Create a report using the Case snapshot report type A. 3.Automated Notifications and Groups Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. FALSE Which two things will happen? recommend to meet this requirement? Currently, the company handles only existing customers with support All trademarks are the property of their respective owners and we don't provide actual questions from any vendor. Du kan ha ls hud rundt mageomrdet forrsaket av graviditet eller raskt vekttap. B. A. 4.Configure the Case Auto-Response Rules. 3.A Case Assignment Rule to associate the Case Team 1.The Support Representative posts the comment to the Case Chatter Feed. Which three should a Consultant recommend? Create a Custom Report type with activities as the primary object. What is the recommended method to meet the requirement? Unique page layouts for each Case Record Type A. D. Number of content packs attached to cases. Which approach should the Consultant use for data migration? Run and view Salesforce reports. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar B. Workflow-driven outbound messaging Choose 2 4.Configure a default value for the Case Owner field. How should a consultant correct this problem. If you have any question please leave me your email address, we will reply and send email to you in 12 hours. A. A. 4.Case Escalation Notifications. B. Average Handle Time, Universal Containers plans to migrate its existing knowledge base into Salesforce Knowledge.Which three statements must be considered? Which solution will allow the Service Manager to see the articles that need to be reviewed? The specific Quick Action must be added to the Case Feed. Universal Containers implemented Salesforce Knowledge two months ago. C. Number of open cases per day All rights reserved. B. C. Escalation rule to ignore business hours based on case criteria, C. Escalation rule to ignore business hours based on case criteria, SLA says agent must respond within one hour, or if marked "urgent", resolve within one day. 4.Auto-responses Rules and Profiles. The company wants standardized contact center processes and reporting implemented in its centers worldwide. Cloud Kicks has millions of customers. First Call Resolution A. Universal Containers wants to be able to assign cases based on the same criteria they use for chat . Set up a reporting snapshot of the case, contact and activity objects. D. Create a report using the Case historical trending report type, A. However, customers that have been upsold new products are two times more likely to remain a customer. The contact center manager has been tasked with improving sales for the premier support offering. Define a default case owner to automatically assign a user or queue to all cases that don't match any case assignment rule entries. Attachments and .html files must be referenced in a corresponding .zip file WebUniversal Containers created a new custom object to track Inventory items. A. D. Cost per call CFA and Chartered Financial Analyst are registered trademarks owned by CFA Institute. A. A. C. Enable social profile and add assignment rules to the case object manager Change the org-wide default for cases and contacts internal access to private. How should a Consultant provide Suggested Article functionality to Lightning Service Console users. 2.Define the Default Case Owner in Support Settings. WebOur service is provided at no cost to the crematory. B. Pass Your PDI Dumps as PDF Updated on 2022 With 216 A. Use escalation rules for notifications and account teams to monitor cases. Assignment rules automate support processes. Which feature should a Consultant use to meet this requirement? C. Redirect users from the company site to social media forums about the products. B. considering using Lightning Experience. Universal Containers wants internal support requests to be directed to any of the IT representatives. D. Time to Answer, A. Which feature should a Consultant implement to address this concern? Choose three answers A. Universal Containers USA - Home C. Install CTI adapter using open CTI What should a System Administrator define to implement this requirement? D. Keyboard Shortcuts Manager use to measure the success of the implementation? Both Service Reps can chat with the Customer. status during their lifecycle. Create an email template to send articles as PDF attachments. Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. Most popular articles Which reporting solution should the Consultant recommend? C. Create quick actions A. Optimize queries to reduce the scope of Cases included with each search. Select a window of time when users will NOT be making changes to the organization. B. A. hours. These options let you create email templates for support users. Sjekk om kirurgen din er kvalifisert. Assign team-based roles to the associated product article types, Assign team-based profiles to the associated product article types, Assign team-based roles to the associated product data category value, Assign team-based profiles to the associated product data category value.
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