I request that Vida Vacations provide a letter in writing that this resolution has occurred with the appropriate details. He stated sales team does not make that decision. I am afraid this might be a big scam of my hard earned $7,750 us $ by this prominent and large grand luxxe residence club. Mine have not been. You may trade-in the RTU contract to purchase a deeded property, which means you need to spend a lot more money, the RTU equity that you would use to buy a condo cannot exceed 20% of the purchase price. Vida Vacations is a timeshare company that was founded in Nuevo Vallarta, Mexico in 2010. Also, we are from Argentina, and we didn`t get a Spanish language contract neither. So we went back 2 days later and informed them we wanted the contract scheduled. My husband asked for a spanish language contract which he thought was the law! Ill say it loud and clear: The Mayan Palace/Vida Vacations is a giant FRAUD Call us today. Our consumer complaints have been resolved. Ripoff Report | Vida Vacations Destinos unlimited Review I asked for my credit card and ID back Took over an hour to get my ID and credit card Kept sending us to different floors, buildings finally I said if I do not get my credit card back Now I am calling the police. Enjoy reading our tips and recommendations. We are so upset that we trusted them and now realize we should not have. It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. That club freedom is useless unless you are a millionaire. It's hard to believe you're actually defending a well documented scheme to defraud and claiming the high moral ground to boot. That is when the presentation began to focus on our Club intrawest timeshare. My wife and I traded our club Intrawest timeshare for a reservation in the Grand Mayan Nuevo Vallarta in early December 2013. He brought it up on his computer and showed me dozens of places. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. presentation. My wife was in serious physical distress going through the gauntlet; but little care was shown by several layers of sales people we interacted with. I've purchased my timeshare 3 years ago, and it's been impossible to get out. They said they would do an equity research of our t.s. Grupo Vidanta: Reviews, Complaints, Customer Claims | ComplaintsBoard Eventually they put us on the phone with one of brokers from a list they have, we spoke to a person at Global Golf and they assured us of the huge rental demand for Mayan weeks, he said we would have a check within the first three weeks of Jan. 2014. All Rights Reserved. Unsubscribe at any time. We were told by Cesar Arturo that we can cancel at any time, however we would not be receiving a refund of the monies paid as per that cancel for any reason applied to Limitless Vacations and not Vida vacations. Alin Gines Also, when we did call the resort an d gave the certificate #, they disclosed this was designated to someone in year 2020 and used up. Another part of the deception was the opening price was $50, 000, turns out this was an inflated price. He went on to show us a document that said Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales that ocurred in the last 12 months of the same exact Club intrawest timeshare. The agencies will only rent the weeks AND THEY WILL NOT BUY THEM BACK FROM US which the sales representatives described. Drink the mezcal but don't use the copitas - small ceramic cups are Under that pretense in came Daryl. I wanted to love this place but I still get sick thinking about it 2 months later. I would love to be able to stay at such a fine place, but after our experience, I dare not. Saturdays: Vida Vacations, Vidanta Resorts, Destinos Unlimited Vida Vacations, Vidanta Resorts, Destinos Unlimited Nationwide USA Phone: 1800-292-9446 Web: vidanta.com/ Category: Resorts Vida Vacations, Vidanta Resorts, Destinos Unlimited rip off Cleveland Ohio Resorts: Vida Vacations, Vidanta Resorts, Destinos Unlimited Cleveland, Ohio But there's a chance sales will inflate the sticker price as they do with the timeshare, in which case you will pay close to full price for the condo and effectively receive little or nothing for what you trade in. We wasted our hard earned money on this crap. http://www.timesharescam.com/blog/46-timeshare-cancellation-or-donation-should-not-cost-you-anything-upfront/ Be careful of Vida vacation Club in Mexico. So think about it. CONTACT US - Vida Vacations She is the author of, Surviving A Timeshare PresentationConfessions From The Sales Table and Timeshare Vacations For Dummies. In addition to her blog, The Timeshare Crusader she is also the lead timeshare advocate at Elliott.org. Thank you for your time and we look forward to hearing from you soon. We have also done research on the 299 dollars weeks and they cannot be used for hotels that dont offer timeshare and the W Hotel does not offer timeshare. weeks for 2, 600 dollars per week and that they are not a hotel or timeshare and had companies to assist us. We were given 10, 8-day 7-night accommodation certificates which include ground transportation from airport to resort. So we find someone who IS telling us the truth and NOT charging ANYTHING until they produce and they refuse to deal with them. Scam/Ripoff Alert for Vida Vacation Club [Report ID: 318 Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Read full review of Vida Vacations and 1 comment, Read full review of Vida Vacations and 3 comments, 100 yr contract does not have Profeco registration #, Read full review of Vida Vacations and 5 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. In other words, the sales people can demonstrate the product, you think you're going to get that product, but you won't. Its location on this page may change next time you visit. We accepted since they said it would only take 90 minutes. This rating has improved by 1% over the last 12 months. Welcome to personalized travel perfected. this has become a nightmare and what worse timing than it being Christmas, New years holiday. They can only have us deposit our points with them. Vida Vacations | Complaints | Better Business Bureau Profile So the moral of the Mayan story is listen to their lies or anyone whom they recommend and you'll be fine. We were told that we purchase Bliss Riviera Maya but it ended up purchasing Bliss Nuevo Vallarta which is still under development. Stamped and signed. Have any of you who have been scammed contacted Profeco or engaged any legal help that has led to success and if so let us know? If they want us to be quiet they need to fix what they admit their sales team did to us. At first, the sellers did not want me to take the papers that they had presented the program on, but i told them that i would not buy without taking them. That is not how it was explained at all. I have an approved offer. We will be going all over the internet to let everyone know to steer clear of purchasing ANYTHING with Vidanta properties because we feel we have been ripped off!!! Sincerely, You then meet the manager, taken outside to meet the unscrupulous used car salesman, then taken to a basement to meet the closer who actually is a used car salesman. Vida Vacations offers its customers a global concierge surface to help travelers plan their travels across the world. Vida Vacations Reviews - Glassdoor We bought it to use there! If we understand you correctly you're saying that Vida sales reps can misrepresent your product to unsuspecting clients tell them whatever is needed to achieve the sale, and Vida policy is that this practice is within legal bounds and Vida will support this duplicitous way of selling. Official Domains @vidasales.com @vidapayments.com @vidavacations.com @vidagetaway.com We signed a new finance contract and paid a new down payment. Well guide you through the process. If its in your contract that you shouldn't purchase for rental income then why is it trained to your sales teams to sell it that way? View all Vida Vacations reviews & complaints. Anyone who has been on a Mayan sales presentation in the last 10 years can attest to the fact that rental income is a huge part of their presentation. We have been informed about your comment. This would likely take eight months to two years of hearings to conclude, some of which would require the plaintiffs attendance. We were glad to get back to our cruise ship and sail away, way away. Being born in Mexico, I still have family and whenever we make a trade to Mexico, we always make time to see them or they come and stay with us. I filed a complaint with [protected]@vidanta.com/[protected]@grupovidanta.com who clearly advised me that there are no Barba Rangel/Hugo Armendariz working for them and that I have been clearly SCAMMED. 800-366-6600 (From Mexico) The customer service who is attending us says that we cannot cancel since consumer law says that there are no cancelation after 5 days. It is viewed as creative selling, although those who are on the receiving end of the scheme dont see it that way. to find out its value. In my opinion this is a nice resort, unfortunately they are liars and thieves. After signing a membership contract, we reflected on what was said and decided we had made a grave mistake. When you refuse all of it and ask how to cancel, theyll either A) Put you on hold indefinitely so you cant get through to talk to someone, B) Sound understanding and tell you to just stop paying the bank your Loan (horrible, dangerous advice), C) Try and ignore all your concerns and get you to book your free week or, D) Ignore you and all of your follow ups going forward. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. As I mentioned to you yesterday Vidas position will always be burdened with the actual truth. On this particular trip, we all decided to meet up in Puerto and Nuevo Vallarta. WE FEEL THEY DID THIS ON PURPOSE TO GET US PAST 5 DAYS TO CANCEL AND KEEP OUR MONEY! There office customer service and accounting team have no record of this. Travelers who choose Vida Vacations Resorts have access to a huge range of resort amenities when they travel, including restaurants, bars, activities, entertainment and more. Yes Mrs. Ford is guilty of believing the Vida sales team. PLEASE HELP AS I CAN FURNISH ALL PROOF OF DOCS and contact telephone numbers. Since I speak english the sales representative tried to use me to verify his statements but it was very tough to concentrate on our 3yr old son who needed to be taken care of and also to read a contract in english meanwhile be holding a verbal conversation in spanish. Contractual documents cannot be left in the hands of unauthorized personnel. Thank you. My friend and I bought last year in Cancun, plain and simple we got screwed! Hiding negative complaints is only a Band-Aid. We wish to retract the above post. Get buying tips about Timeshares delivered to your inbox. Further, after added investigation, we found that most of what was promised was disingenuous (and in part, after visiting with other vacationers there, a couple of whom regretted their own prior purchase but were now making the best of things). http://www.timesharescam.com/timeshare-complaints-resorts-black-list/3-mayan-palace-timeshare-complaints/ How and why he sees fit to allow people to sell it as if they were trying to move an old Chevy on its last legs to an unsuspecting sucker I don't understand. http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/. During the Christmas holidays we called global golf connections twice and got two different stories of how they operate. Make no mistake that is the developers deednot yours! They said they would do an equity research of our t.s. Vida Vacations feels it would be most prudent for Ms. ****** to contact the Member Services Representative she has been in a lengthy resolution process with and set up an appointment while she is at the resort in person. Everything appeared great but their prices were expensive and we said no thanks. We wish to retract the above post. We went to presentation on 4/27/16 for the timeshare resort in Nueve Vallarta. NEW We kept saying no, no, no. Certificate since early this February and after several unsuccessful Tel calls & Emails, she emailed me 3 weeks later stating I need to wire additional fee for activation which I refused. Then the started making ridiculous offers. If the i choose to dispute my contract they i travel to Guadalajara, Mexico, hire a local attorney who speaks Spanish and file a case with an arbitration board. We bought our week almost 3 years ago and we felt that we have been scammed. Obviously this makes the likelihood for such a dispute, as well as its proper resolution all but impossible. Our contract is in English. I can attest that what we experienced was pretty much the same of the many previous reviews posted, except we did not buy, fortunately. To be clear Cirque has nothing to do whatsoever with the sales practices the Mayan usesnot at all. Another thing they sell you on is Vida Dollars. THIS IS SO UNETHICAL! We bring you unrivaled experiences in luxury vacationing, groundbreaking entertainment, and bespoke relaxation, all designed to meet Vida Vacations, Vidanta Resorts, Destinos Unlimited Vida Vacations, Vidanta Resorts, Destinos Unlimited Nationwide USA Phone: 1800-292-9446 Web: vidanta.com/ Category: Resorts Vida Vacations, Vidanta Resorts, Destinos Unlimited rip off Cleveland Ohio Resorts: Vida Vacations, Vidanta Resorts, Destinos Unlimited Cleveland, Ohio Vida contends that they are absolutely within legal bounds to train their sales teams to misrepresent their product and if the victims of this misrepresentation don't realize it after a usually 6 hr presentation Vida is not responsible. What they deem a good faith offer is a one-sided, benefits Vida only option that is unacceptable for me. We had 2 offers we wanted to take advantage of--- cruise and flight 75/each. Customer Service department has addressed our issues satisfactorily. We bring you unrivaled experiences in luxury vacationing, groundbreaking entertainment, and bespoke relaxation, all designed to meet your specifications. We don't dispute that your contract covers what you state. We were suprised when after we bought they brought us contracts in English only and not spanish since my husband does not really speak english and for the fact that we did the whole presentation in spanish, even the contract verification in the end was in spanish. Based on that premise, give us the opportunity to work things out with you. Vida vacation offer to buy our shell vacation time share and made a good offer that we could not refused making nice payments by month. They came back with a document, that showed our t.s. Back in 2008 after completing radical stemcell surgery I went to a timeshare presentation at the Mayan in Nuevo Vallarta, I wanted the freedom of a place to relax but knew that there was a chance I would need the money more after all of my medical bills. Upon instructiion from bona fide rental-sales finance manager, I was instructed to bank wire nothing but all $7,750.00 us cash to reserve 5 luxury weeks vacation at the grand luxxe residence club in cancun for dates 07/03/22 thru 07/10/22. Fraud requires an outright lie, or substantial failure to state a material fact about an important part of the contract.