If you've received instant credit but your trade-in device has not been received by us within 30 days, we'll have to chargeback any credit applied, on your next bill. Due to inactivity, your session has expired. Due to inactivity, your session will end in approximately 2 minutes. Our goal is to provide you with the best experience. Why it was never clearly explained to the customer by all reps she chatted with? wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. New comments cannot be posted and votes cannot be cast. Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. Available for Verizon and non-Verizon customers. Return your trade-in device with the battery in place. Don't see it? >Aldo. Spent over an hour tonight (again) trying to work this out. I am exhausted and frustrated. Verizon will pay for shipping to return the trade-in. Trade in your old phone - United States - Google Store Help Watch How to find your device ID for more options. iPhone trade-in: How much is your phone worth? If there is any remaining credit it will be put toward your Verizon account. File a complaint with the Better Business Bureau. Find instructions for clearing your specific mobile device on our Device Support Overview pages. As a consumer myself, I know it's vital to get the proper promotions that are promised. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Mobile device deals and promos FAQs | Verizon How do I contact Verizon and make them do what I want them to do? Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. Im supposed to check back in 24 hours. How do I remove my personal information before I send back my device? Not a Verizon customer, yet? Here is the link to the complaint center at FCC. When it comes to trade-in values, this is where Verizon falls short. Personal Business. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Have a phone you love? By using our site, you agree to our. You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. rpaulmerrell 6 mo. How to Win a Complaint Dispute With Verizon Wireless: 12 Steps - WikiHow Get up to $500 when you. Please, send us a Private Note, so we can open your account, and get you taken care of right away! Follow the steps below to get an estimated value for your device. Sadly, it can slash up to half of the credit you will be getting. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/v4-460px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","bigUrl":"\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/aid99314-v4-728px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"