font-size: 0; More. Geniuses often made $25 to $30 an hour based on their tenure. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. .tablepress tfoot th, .tablepress thead th { .entry-meta, article.page .entry-header .entry-meta { } You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. .so-mobilenav-mobile + * { display: none; } Learn more about your EEO rights as an applicant (Opens in a new window) . See available Technical Specialist roles Genius: Full-Time Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. width: 100%; to help passion expand human potential, Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apples walls, to know that management is always working on creating a better customer experience. border-bottom: 1px solid #ededed; After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Previous Apple employee here. FTC: We use income earning auto affiliate links. Learn more (Opens in a new window) . At first I didnt understand why she was so upset about an easily replaceable phone. 2nd Virginia State Regiment Revolutionary War, margin-bottom: 0; Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Details coming soon to @9to5mac #credo, Seth Weintraub (@llsethj) August 17, 2016, Three new positions are being introduced as of February 2017, while other roles are being renamed . Apple Interview Questions (2023) | Glassdoor font-size: 32px; Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Feb 7, 2019 6:31 PM in response to Whatsup143 Hiring process: Well, I was working at Best Buy but I wanted something more exciting. window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/13.0.1\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/13.0.1\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/www.fondation-fhb.org\/wp-includes\/js\/wp-emoji-release.min.js?ver=5.7.2"}}; If you have any guidelines or tips for me I would really appreciate it. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. What Are Sea Stacks, font-size: 12px; With your customer service brilliance and empathetic nature, you provide Genius advice and support to both customers and team members. Refunds. For getting the right support, heres a genius idea. Your base pay will depend on your skills, qualifications, experience, and location. Specialist salaries - 14 salaries reported. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple . I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. The mob used the electronics in the store to play music and record their dance routine. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Finally, the revised credo is written rather more poetically than the previous version: We are here to enrich lives. Apple Employee Reviews for Technical Specialist - Indeed Mac Genius. Salary estimates are based on 37 salaries submitted anonymously to Glassdoor by Apple Technical Specialist See available Support roles. When I first started my career at Apple years ago I loved the energy, drive, fun and opportunities Apple offered, although sadly I cannot say the same today. In addition to the Genius Bar for hardware repairs, you have more immediate support options. })(); Everyone. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. line-height: 29px; What is the process like for applying to become a Genius or Technical Specialist? In addition, Business Specialists will be known as Business Experts, Back-of-House Specialist will be known as Operations Specialists and Inventory Specialists will become Operations Experts. People who live to enrich lives. At other times, you refer customers to support team members who get them up and running again. Apple Inc. All rights reserved. In response to Whatsup143, Apple At Home Advisor - Jobs at Apple - Apple, Feb 7, 2019 6:38 PM in response to Whatsup143 I filled out Apples online application, which consisted of a series of questions that I suppose helped them determine if I was Apple material.. } It took half day for meeting 5 people. We give more than we take. Apple introducing three new positions & poetic credo as part - 9to5Mac The courses are sequential, and build on skills and concepts as the user progresses. /* ]]> */ As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You quickly diagnose product issues on the spot, explaining situations with patience and compassion. Apple Jobs/Roles (Genius/Technical Specialist) The Best Snapchat Games To Play Right Now, Disable UPnP On Your Wireless Router Already, This Android Wallpaper Can Brick Your Phone, The 6 best new features coming to Apple computers, I adopted a dog in 2020, and this handheld vacuum cleaner helped me keep fur off every surface in my house, A company in Uganda is turning the waste from bananas into rugs, place mats, and baskets, How metalworkers in India are keeping the 600-year-old craft of Bidri art alive, Doing these 24 uncomfortable things will pay off forever, Yes, Apple just killed iTunes here's what that means for your library of music, movies, and TV shows. In some organizations, they may also perform sales duties, promoting certain technology products or services. line-height: 21px; Pro / Expert / Specialist (currently Red Zone Specialist), Creative From what I knew, many Geniuses who had been there since the store opened its doors were making well over $US40 an hour. I guess the one part of the job I didnt look forward to was closing the store at night. Description. Get your questions answered by an expert via phone, chat, email, or even Twitter. Apple is one of the most prestigious companies in the world, so it's not surprising to learn that getting a job there isn't easy.. Apple asks both technical interview questions, based on As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. } 1-800-MY-APPLE, or, Sales and Indeed Home Find jobs Company reviews Find salaries Upload your CV Sign in Sign in Employers / Post Job Start of main content Apple 4.2 out of 5 stars.4.2 Moline To Las Vegas, Around 2 months after I submitted my resume for Apple software engineer position, I got a call from the hiring manager. Apple is a drug-free workplace. [CDATA[ */ font-size: 16px; You quickly diagnose product issues on the spot, explaining situations with patience and compassion. Hi there. } } .main-navigation { background-color: #87cefa; .layout-full #colophon { Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. United States Department of Labor. Apple is an equal opportunity employer that is committed to inclusion and diversity. BobTheFisherman, Feb 7, 2019 6:31 PM in response to Whatsup143, User profile for user: I am interested to work at Apple while I am in University, however, would I need great knowledge and experience with Apple softwares/products before applying? Users can demonstrate their competency with two new exams and earn certification from Apple. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. Zero work life balance. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. It felt pretty good to be able to help this woman. The energy on these days rocked my world. Copyright 2023 Apple Inc. All rights reserved. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. US-Genius - Careers at Apple Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Being a multinational tech company with futuristic goals, Apple offers numerous job opportunities for individuals with different education levels. font-size: 16px; Theyre so grateful and that feels really good.. 2023 Technical Support - Careers at Apple Technical specialists are a lateral position to specialists (sales reps). Si vous continuez utiliser ce site, nous supposerons que vous en tes satisfait. margin-bottom: 0; Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Challenge Daytona Bike Course 2020, Apple Jobs/Roles (Genius/Technical Specialist) Welcome to Apple Support Community A forum where Apple customers help each other with their products. Sign up with your Apple ID to get started. Of course, every employees experience is different but we recently spoke with former Apple specialist Albert Adolphus to find out what it was really like for him: Time at Apple: I worked for Apple in a Connecticut store from October 2010 through May 2012. Very, very few people are hired on as Genius staff. What It's REALLY Like to Work at an Apple Store - Business Insider Roles include Creative, Technical Specialist and Genius. .metaslider .flexslider { With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Genius Bar Reservation and Apple Support Options - Apple display: none; What its REALLY like to work in an Apple store: You get to work with really creative people. First for ourselves, then for the world. max-width: 100%; /*background-color: #9ac7ee;*/ From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. It was just a few days later when I received my first follow-up call. /*Archives*/ } only to stand outside it. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. In addition to the Genius Bar for hardware repairs, you have more immediate support options. Learn more about the E-Verify program (Opens in a new window) . width: 33.333%; We were thanked for coming and then excused once we had completed our quiz. Apple is complementing its redesigned and renamed Apple Stores with changes to the staffing roles, Technical Expert, a new support position between Technical Specialist and Genius; The IS&T team at Apple manages key business and technical infrastructure at Apple. Bones Episode 17, This interview would be the first of six. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Apple introduces new professional training to support growing IT I also think readers might find the level of diversity among the talent at Apple very inspiring. Applecare At Home Advisor salaries - 14 salaries reported. Working as a Technical Specialist at Apple: 352 Reviews | Indeed.com People who work to leave this world better than they found it. border: none !important; Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. width: 150px; 352 reviews from Apple employees about working as a Technical Specialist at Apple. img.wp-smiley, /* ]]> */ At Apple, were not all the same. Your work hours will be based on business needs. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Strong people skills and a knack for problem solving. As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. #colophon #theme-attribution, #colophon #site-info { #colophon #theme-attribution { Challenging to work. When a customer needs assistance, you quickly assess their situation. When a customer needs assistance, you quickly assess their situation. What do you think? All postings and use of the content on this site are subject to the. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Apple Professional Training exams are offered online and cost $149. border-bottom: 10px solid #33ac08; The mob used the electronics in the store to play music and record their dance routine. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Mall hours means working on the weekends and evenings. It was long hour interview for me. Core training took place off-site and included 15 new employees like myself. (function() { function createPlayer() { OO.ready(function() { RunFunctions.forEach(function(ooyalaFunction) { ooyalaFunction(); }); RunFunctions = [];}); } createPlayer(); }()); Follow Business Insider Australia on Facebook, Twitter, LinkedIn, and Instagram. Tons of great salary information on Indeed.com Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Salary. #footer-widgets .widget { width: 25%; } This site contains user submitted content, comments and opinions and is for informational purposes only. As Microsoft begins hiring for its first retail stores, the giant is showing its usual flair for naming. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.