Lorem ipsum dolor sit amet, consectetur adipiscing elit. Covering all seven continents, The world your way shows you how you can see the world with us. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. It's disappointing some issues were encountered but we are pleased to have been able to amicably resolve these for you. (See notes){From *****- in acknowledgement of the situation and validating why you feel that your room is not exactly like the renderings provided, we would like to refund you the cost of the upgrade that you paid for this suite, which is $372 per person}{From ***** - You had paid an additional $740 per person to upgrade to the Presidential Suite on the ***************. I cant tell you how much we enjoyed every minute, Not one hiccup. Another broken promise and bad experience. We are delighted to hear how well Carter and the team looked after everything for you, and we can't wait to work with you again on your next big Audley adventure!We'll make sure your kind comments are shared with Carter, and our partners in Australia. While there were some issues, everything was either rectified or we were compensated for them. All the arrangements were super and we look forward to a future trip with Audley. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. She even arranged a local sim for our phone just in case we needed to contact our guides. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. Best personal travel experience. Japan was hit or miss, but Vietnam was great. UK clients only. This was a three train, two bus trip each way. 1)I paid over two thousand dollars extra to have private access to the pyramids (5:30am before they open) and it was canceled by the tourism folks. I understand a manager has been in contact with you to discuss your experience thoroughly. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. We had a wonderful trip! At one of the hotels Audley uses, the person at the desk who was helping me with a very confusing Audley-booked excursion mentioned that about half the Audley clients had problems. However, for the fees paid the trip felt packaged and not custom. Thank You Hayley for an excellent trip, we will remember it for a long time to come. Companies can ask for reviews via automatic invitations. The advice given was excellent in terms of time of year to visit, locations and what to do. In this case, it sounds like perhaps the services we offer were not a great fit for you as an independent and experienced traveler. We compared costs against other providers and they were competitive. Itinerary # *******/4 My wife and I recently returned home from a trip to ***************. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. 10)We are also owed a refund for the Mehane ******************* tour as well. We travelled in comfort, with attentive guides and drivers at every stop. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. Their customer service out of Boston was excellent. We wanted to plan a journey that would be tailor-made just for us. The Itinerary was Huge for twelve days. Dear MarilynThank you for sharing your kind comments with us. Thank you again and we look forward to helping you organise a future adventure! We're delighted to hear how well your trip went and we hope you have some wonderful memories from your time in Hawaii. Since the beginning, weve strived to work with local people and businesses in our destinations. We look forward to working with you again and to send you away on your next dream Audley vacation. ***** made a huge point to underline Audleys commitment to book a solid program custom made to our specifications and needs, stating That is the reason you travel with Audley..you get personalized attention to your wishes and needs and attention is paid to the most minute details of your itinerary. The reason to use an agency is to make sure there is a responsible professional assuring all the details of your trip are taken care of. All of the tours, including helicopter trips and day cruises were excellent. Nick did a great job of arranging everything with Due to the pandemic, we changed our holiday dates and destination three times. Audley Travel Reviews 3,232 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 total 94% 1% Filter Sort: Most relevant KA Kate Ashton 11 reviews GB Updated Jan 11, 2023 Superb pre-trip planning I can't overstate how brilliant our experience has been in planning our trip to Quebec this coming December (2023). Best wishesAudley Travel USA. I'll just say I learned my lesson and won't repeat it. We finally booked Thailand with Mat and could not have been happier. The agent assigned to us for the most part put together a good itinerary with a few notable exceptions: 1) he failed to inform us that each of our planned excursions from the hotel averaged 11/2 travel hours or more in each direction 2) he didnt make the effort to secure requested seating on flights and 3) made multitlple clearical mistakes in the intinerary. Harry listened to our interests and made suggestions as to what we might like to do. Sign up to receive your copy and start planning an unforgettable year in travel. We did not get what we paid for, and we are due a full refund for this. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. Nepal is a very special place, we loved it. They never called or communicated with us in any way. Rated 4.8 out of 5 based on 3261 reviews on. We are sorry that you felt that we didn't meet your expectations but we are very pleased that we have resolved this matter with you privately. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. 3)On our Nile cruise the room was not what we were promised (as evident from the pictures we received prior to). Hayley Ryan organised it for us and delivered what she said she would. 5)Upon arriving at the ****** Resort we were taken to our room that was not what we were promised. Although we are saddened that you didn't book with us on this occasion, we truly appreciate your feedback and we look forward to welcoming you back to Audley in the future. At almost every step along the way we were confronted with problems due to the lack of follow up from Audley. Japan was poorly organized. We will definately use them again in the future. Responsible travel is part of Audleys DNA. Instead, we once again got the view of a building roof and to make matters worse we had to climb up and down two flights of a spiral staircases just to get to our room. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. Thank you for leaving such a wonderful review of your vacation in South Africa. We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. Our Audley Travel experience was reflective of quality, integrity and professional service. Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. We are delighted to hear how well Mat and his team handled everything for you. It was much further from the water (we were told it was right on the hill behind ***************) and had no view whatsoever! The accommodation was first class, very clean and in good locations. Call one of our experts or arrange a video appointment for ideas and advice. They create the impression that they are inundated with new leads throughout the year at interview stage but this in reality is not the case. We have been to South Africa, as well as to several other countries in Africa over the years but this trip was so well organized, and enabled us to really soak in all that the people, culture, landscape, and animals were offering us. We will definately use them again in the future. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. Great trip. The destination is great. It was perfect. The hotels were amazing, the professional private drivers and tour guides made getting around on the narrow roads of the Amalfi Coast a breeze. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. Dear ThomasThank you for taking the time to share your great feedback with us! Regarding Audley, the hotels and most excursions were fine. Within 24 hours I received a quote that undercut Audley Travel by 2586 for the two of us and there were no hidden extras. We had to do our best to communicate with people in the security line to ask to go ahead of others so we wouldn't miss our flight. We are quite fussy with our travel plans and yet nothing was too much trouble. Best wishesAudley Travel. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We look forward to working with you in the future, on your next Audley adventure. If I was spending that amount of money on a holiday I would certainly have done plenty of research BEFORE I booked. Included numerous tours, I.e. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. Audley Travel flagged this review for containing harmful or illegal content.Read more. I can highly recommend Mat for travel to Asia and Monty for travel to USA. We have no hestitation in reommending them. It did not disappoint. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. We have traveled quite a bit and have worked with a number of different travel companies over the years, and as a result I feel confident in sharing our highest praise of Matt and the Audley team. 2023 Trustpilot A/S. This rating has improved by 10% over the last 12 months. Speak to a certified specialist to start planning your tailor-made vacation. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! Not only do we feel this gives you the best experience, it also brings benefits to local communities. Find out how we combat fake reviews. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. Our experience was more than what we expected. I returned last month from Japan and Vietnam. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. Find wonderful travel, your way. The business services include but are not limited to custom designed private vacations to more than 80 countries around the world. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Hi ZenaThank you for taking the time to share your great feedback with us. This is not the case in our experience with Audley. I wholeheartedly thank Mat for everything he did for us. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. Nothing was overlooked. You could even opt for a thrilling swim with marine iguanas in the Galapagos. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We have the emails from our agent promising a refund and yet we did not get a full refund. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. Best wishesAudley Travel, New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. Audley Travel insights Based on 7 survey responses What people like Ability to meet personal goals Feeling of personal appreciation Support from manager Areas for improvement Fair pay for job Overall satisfaction Energizing work tasks Great company Concierge (Former Employee) - Home Based - March 8, 2022 Enjoyed working here They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. I wholeheartedly thank Mat for everything he did for us. The company office is an open concept and thrives on collaboration to ensure success. We were originally booked for *************** and that was changed to the **************. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. We could not have put this together without Tamatha's knowledge and help. Call one of our experts or arrange a video appointment for ideas and advice. Audley Travel flagged this review for containing harmful or illegal content.Read more. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. We would definitely travel with Audley again, it was worth every penny! More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. 617-223-4500 Make an inquiry Jack Southeast Asia & USA Specialist Ian Southeast Asia Specialist Niall India, Nepal, Sri Lanka & Japan Specialist Request our brochure from the word go she was helpful, kind, super organised and knew what and where she was talking about. This was two days wasted of a twelve day trip. 73% of employees would recommend working at Audley Travel to a friend and 58% have a positive outlook for the business. The world is a big, wide-open place, and making decisions can be difficult. And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. We are owed refunds for the failed arrangements as well as the horrible experiences we encountered that was their responsibility. Your money is safe when you travel with us. Due to the pandemic, we changed our holiday dates and destination three times. What would you like to experience? Critical information about hotels or transportation for example was spread out over multiple documents. I suppose after getting $10k from you and us having no recourse they don't really care to follow-through or to ensure that we have a positive experience on our trip. Yelp users havent asked any questions yet about. Best wishesAudley Travel. Sign up to receive your copy and start planning an unforgettable year in travel. The itinerary he arranged was perfect, listening to all of our likes and dislikes. As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. Audley Travel is a tour operator. We arrange trips to more than 80 destinations throughout the world and across each continent. From the first contact with Joanna Austin through to arriving home we could not have had a more thorough service. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. ST39468, 2023 Audley Travel | Audley Travel US, Inc. (Delaware 5398866), Hannah calling out to the locals in a fishing village on Inle Lake, Myanmar, Anthony eating at a local restaurant in Qingdao, China, Gavin on the Grand Canal in Venice, Italy, Lottie on Table Mountain in Cape Town, South Africa, Mark in Los Glaciares National Park, Argentina, Arista in the Kruger National Park, South Africa, Mark with the indigenous H'mong in Sapa, Vietnam, Carly on the 'Path of the Gods' along the Amalfi Coast, Italy, You can find all your favorites in the menu, Speak to a certified specialist to start planning your, First Holiday with Audley to South America, Audley remain industry gold-standard planners, Infectious enthusiasm and 1st class service, An oustanding tailor-made trip to Thailand. We absorbed the history that painted the cobblestone streets while watching the sunset . We've had some brilliant holidays with Audley but the latest one planned is hard work - for us. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. Dear PeterThank you for taking the time to share your great feedback with us. For information on positions and how to apply, please visit our travel careers website. We met other Audley travellers who were equally delighted with their trips. Hi AnantThank you for sharing your kind comments with us. Travel the Audley Way We arrange trips to more than 80 destinations throughout the world and across each continent. We will make certain that your kind words reach Mat, his leadership team, and our Thai partners.We cannot wait to help you create your next Audley adventure!Best wishesAudley Travel, First Holiday with Audley to South AmericaNick did a great job of arranging everything with great hotels and tours. This experience sparked my passion for travel and my love for different cultures. Used Audley Travel for a two-week trip to Hawaii. Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. We had used the company on 4 occasions before and knew we could trust them. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. Trustpilot is assessing this review in accordance with our flagging process. Yes, ultimately Audley went over my budget by $400. First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. Simply Incredible! hoping to re book straight away. Great personal attention provided by knowledgeable team. He listened carefully to our thoughts and then planned us an excellent trip. By Audley specialist Lee. We'll make sure your kind comments are shared with Emily, Sofya and their leadership teams.Best wishesAudley Travel. We have no hestitation in reommending them. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? BBB is here to help. It was full of useless information, but lacking in facts that I needed. Included numerous tours, I.e. Start planning your next adventure with Audley. 617-223-4500 Make an inquiry Veronica Southeast Asia & Alaska Specialist Matthew Southeast Asia & Alaska Specialist Tesia Well guide you through the process. Your entire vacation is designed around your requirements, Select your preferred style of accommodations, Create the perfect trip with the help of our specialists, All our specialists have traveled extensively or lived in their specialist regions, The same specialist will handle your trip from start to finish, Make the difference between a good trip and an outstanding one, Hand picked by us or our local partners as the best available, Offering more than just dates and names, they strive to offer real insight into their country. I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. We're so excited! We were getting ready to make arrangements on our own to get to the airport since we had not heard from anyone. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. UK clients only. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. We will make certain that your kind words reach Mat, his leadership team, and our Thai partners.We cannot wait to help you create your next Audley adventure!Best wishesAudley Travel, First Holiday with Audley to South AmericaNick did a great job of arranging everything with great hotels and tours. We look forward to organising your next adventure. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. The world is a big, wide-open place, and making decisions can be difficult. The site helps people find and schedule diverse travel services, including car rentals, flights and hotels. We look forward to working with you again and to send you away on a dream Audley trip once the time is right for you. In fact the first flight was delayed. Unequivocally remains my default go-to planner! We've just booked our honeymoon with Audley. We hope to hear from you again when you're ready to start planning your next adventure! Booked a 16-day trip to Hawaii covering three islands, self-drive. Please enter your username and password to logon to the member pages. Simply Incredible! Verification can help ensure real people write reviews about real companies. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! Right up to us going he kept tweaking things to avoid the problems in southern peru. Fortunately, the general manager of the resort took it upon himself to make our experience right. Audley Travel have been around for quite a number of years, so imagine they are doing something right. Audley are recruiting on mass without taking into consideration the quiet periods. 64% of employees would recommend working at Audley Travel to a friend and 57% have a positive outlook for the business. Dear ******. We both have agreed that this trip to Bali is the best one yet of all our travels, thanks to Alix and the Audley team. Hi LizThank you for taking the time to share your kind comments with us. Whether or not one can use that credit is irrelevant to the travel insurance company because from their perspective, if credit is offered then the consumer has not incurred a loss. We were unable to proceed with our holiday due to COVID closures and canceled our trip. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. First Holiday with Audley to South America. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. Dear Andrew, thank you so much for your comments and I am happy to read overall you had good time in Thailand. As a matter of policy, BBB does not endorse any product, service or business. The guides supplied throughout were very helpful and friendly and always there when needed. Audley Travel Reviews 3,256 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,256 total 94% 3% < 1% < 1% 1-star < 1% Filter Sort: Most relevant JH JENNIFER HOWIE 2 reviews GB 8 hours ago Out of this world Malaysian adventure
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