By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. Because to create products that serve everyone, we believe in including everyone. Do you love how it feels to help others? To become an Apple specialist, one typically needs to possess the following: Education: Apple specialists are typically required to have at least a high school diploma or equivalent. Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. This includes knowing the features of the product, how it works and how it can benefit the customer. Bring your people skills and well help you with the technical skills. Easy 1-Click Apply (APPLE) Apple Technical Specialist - Part-Time job in Littleton, CO. View job description, responsibilities and qualifications. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apples Specialist may also earn certifications to gain additional knowledge about their responsibilities and further their career advancement opportunities. Aydanos a proteger Glassdoor y demustranos que eres una persona real. excuses voor het ongemak. Programming of application code. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Those who are interested in technology may move into positions such as technical support manager, technical trainer, or technical writer. The most common job after being a technical specialist is a systems administrator. Please enable Cookies and reload the page. Both full-time and part-time jobs are available. per informarci del problema. Technical Specialist Job Description - Betterteam In Apple Retail, we help each other grow within our roles and beyond them. AU-Technical Specialist - Jobs at Apple (AU) But you also know how to turn mild customer curiosity into intense interest and ownership. Learn more (Opens in a new window) . Introduce yourself, and well get in touch if theres a role that seems like a good match. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Taking time for yourself or your family shouldnt be a challenge. That really motivated me. Communication skills: As a software engineer, you may be required to communicate with clients, managers and other software developers. Multimedia Specialist. I get the benefits of an office community from the relaxing environment of my home. Youre a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Ability to consistently deliver great customer experiences no matter what the situation. See if you qualify! 30d+. Apple Technical Specialist - Part-Time Job in Littleton, CO at Apple Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. Si continas recibiendo este mensaje, infrmanos del problema They will also learn about the computer systems and software they use. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Youre passionate about Apple, and you inspire and educate others about all that Apple has to offer. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. I went to graduate school for physics, so I knew I wanted to work in science and technology. Its now my job to help them reach their career goals, here in the store or in another part of Apple. Lamentamos pelo inconveniente. With a deep understanding of Apple products and services, you spend time mentoring team members and serving as a role model for your team. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. To view your favorites, sign in with your Apple ID. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Youre skilled at nurturing and evolving relationships, and passionate about Apple products and services. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production. This includes knowing how to use the tools and equipment they need to complete their work. The tuition reimbursement program helped make that possible. I was looking for stable, part-time work as I learned to balance life and parenthood. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. IN-Technical Specialist - Jobs at Apple (IN) Apple is an equal opportunity employer that is committed to inclusion and diversity. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. Please help us protect Glassdoor by verifying that you're a Theyre so grateful and that feels really good.. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. The Apple Store is hiring now. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Technical Support - Careers at Apple Both full-time and part-time jobs are available. Some employers may accept candidates with a high school diploma or an associates degree. Roles include Creative, Technical Specialist, and Genius. When a customer needs assistance, you quickly assess their situation. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customers question I cant solve alone, I can always call on a coworker for help. They use a variety of computer software programs and may be required to lift and carry heavy equipment. Aydanos a proteger Glassdoor verificando que eres una persona real. I came in with no tech experience and Im doing great, thanks to the training and my team.. UK-Technical Specialist - Jobs at Apple (UK) See which role best matches your experience. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Apple really provides you with all the resources to succeed right now and throughout your career here. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience. real person. Your day in the Apple Store is filled with a range of focused support and service tasks. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Technical Support Job Description Sample | Monster.com They stay apprised of marketplace trends to ensure the product has a competitive position. Thats why we offer a wide range of benefits for all our full-time and part-time team members. Ci Median Annual Salary: $41,104 ($19.76/hour) Learn more about your EEO rights as an applicant (Opens in a new window) . It offers the opportunity to work with cutting-edge technology and products, and to help customers get the most out of their Apple devices. Youre proud to represent Apple, and you exemplify that in all your interactions with customers. Copyright 2023 Apple Inc. All rights reserved. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Youll grow your career skills too, because leaders here take an active role in your professional development. Both full-time and part-time jobs are available. click here to select a store and view pay information. We draw on the differences in who we are, what weve experienced, and how we think. You have strong people skills youre approachable, a good listener, and empathetic. Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Youre knowledgable about Apple products, and you have an aptitude for helping others. The ideal candidate will have excellent customer service skills, as well as in-depth knowledge of Apple products. Retail Tech Support - Careers at Apple - Apple (CA) I want them to know that solving their technical issue means as much to me as it does to them. ein Mensch und keine Maschine sind. To be successful as a technical specialist, you should demonstrate expertise in software and . I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. Sharing what you love directly with others is how you connect with the world. If you continue to see this All our team members get paid sick days, vacation days, and parental leave. Here are three trends influencing how Apple specialists work. Discover how you can make an impact: See our areas of work, worldwide locations, and opportunities for students. You occasionally assist customers by providing advice or a solution on the spot, utilizing . Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. message, contactez-nous l'adresse To make your professional growth even more valuable, we can help with tuition expenses for courses that support your career development at Apple. Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. As a friendly voice of Apple, I want them to feel like theyre part of our extended family. Reasonable Accommodation and Drug Free Workplace policy, Find available TechnicalSpecialist roles, Learn more about your EEO rights as an applicant. Apple Technical Specialist Interview Questions | Glassdoor Copyright 2023 Apple Inc. All rights reserved. Apple Specialist Jobs, Employment | Indeed.com This is leading to an increased demand for diversity among employees, which includes professionals in the field of IT. pour nous faire part du problme. You maintain composure and customer focus while troubleshooting and solving issues. At Apple, the learning never ends, and team members continually support each other. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . A career with Apple may be closer than you think. You have excellent time management skills and can make decisions quickly. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Toms enthusiasm for connecting with others has given him a bit of a following. They can also help businesses to develop and implement best practices for protecting their data. Connect business professionals and entrepreneurs with the products they need to help them build success. This knowledge can help you answer questions and provide solutions to customer concerns. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. We are sorry for the inconvenience. Youre also a quick, decisive thinker who enjoys solving complex problems. an. Come to us in your pursuit of success. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. The work environment for an Apple technical specialist is usually in an Apple Store. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. And thats our greatest strength. Als u dit bericht blijft zien, stuur dan een e-mail As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Youre supporting people. real person. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. ein Mensch und keine Maschine sind. We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. 25 Apple technical specialist Jobs | Glassdoor Youll need to be flexible with your schedule. naar Use your creativity or technical skills to help others bring their interests to life. We offer the support youll need to thrive in whichever path you choosehere. Apple is a drug-free workplace. This training is usually part of the onboarding process and may last for a few weeks. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Pro Workflow Video Expert. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Product specialists monitor all aspects of a product lifestyle, including their long- and short-term development and marketing. This requires a lot of testing and coordination between different teams within Apple. Lamentamos pelo inconveniente. Technical Specialist Resume Example - livecareer Apple is an equal opportunity employer that is committed to inclusion and diversity. There are approximately 121,151 job openings for technical specialists in the US job market currently. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple specialists work in a variety of settings, including retail stores, corporate offices, and call centers. Many locations have immediate openings for these positions. Copyright 2023 Apple Inc. All rights reserved. Here are three trends influencing how Apple Technical Specialists work. You may be communicating with other technicians, engineers or managers. Technical skills are also important for learning new software and hardware. Cupertino, CA. Many locations have immediate openings for these positions. United States Department of Labor. When a customer calls for help, you quickly assess their situation. Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. About 57% of technical specialists have a bachelor's degree. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. But you also know how to turn mild customer curiosity into intense interest and ownership. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. A job as an Apple AtHome Advisor is an opportunity to use your knowledge of Apple products and services to help others. para nos informar sobre o problema. Ability to work independently: Independent work is a necessary skill for technicians to have. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. enviando un correo electrnico a All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services. By developing skills in areas such as cloud computing and mobile development, you can help your company stay ahead of the curve and meet the needs of a changing marketplace. Youre a communicator first and foremost. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
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