7 0 obj Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@ ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i |R?D M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V Policy Review - Port Macquarie-Hastings Council Have Your Say Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. And you have a right to complain to the Ombudsman if that doesn't happen. << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] :5m x <2>(|m!,..NO1yr?FI ShV0CR6!pgKS@:nki`J_\ec"qJ|qMQpq]@0AnxA0WF \=9}H!c|U'heuNV=02XB,S%1 oz Y$FK),k&%A6Z$'v1:+KN+sUu9~P8)#/gp$5cT78q( }_cY3SZBi&bei4Er8Amb\,"Lt[PQk.^kP{c8>&wK:EA05%WUMdsgdPk% /hXeM.J6Vh_r""8T"f04j1SyTbwYc5Q4%6zsV2n1kd %'|gE{5Wwk_lSFeAg6?QLW(Wg.S^tS!`!~sTtg^o{.Q\ [y!R.1$YS!yGIg What's your customer experience? | Port Macquarie-Hastings Council Have "There is no doubt that some people use code of conducts as a way to score cheap political points at a significant cost to the council and their community. Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". 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HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. He also asked if council will inform him of the results of any complaints made against him. x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K Find out what to do and what information you'll need to provide. Two arrested during investigation into Gordon Street hit-and-run crash. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. Details of all registered JP's in our region can be accessed via the NSW Communities & Justice website. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Crime in Port Macquarie. Safety in Port Macquarie - Numbeo PO Box 84, Port Macquarie NSW 2444. Court and Crime | Port Macquarie News | Port Macquarie, NSW Search their online public register. [__yp.>c:VNgq38|jg{:^/daG37?KqN\'OwWyO Learn more. "These 14 complaints have cost us (council) $51,000. <> stream CfZE-n% Figures released by the OLG show the number of Code of Conduct complaints rose by 63 per cent from 241 in 2017/18 to 395 in 2019/20. Byabarra farmer Steven Gates has lodged a complaint with the Independent Commission Against Corruption against Council over its level of services. We are working hard to be better at: A key step in this is updating the policies that govern how we deliver service to our customers and how we respond to complaints. Please enable JavaScript in your browser's settings and refresh the page. We can help people who have been unfairly treated by community services that are run or funded by the government. $1000 a week is spent on this rubbish.". xc`````z f2 Ruby Pascoe. Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach. Complaints can: increase the chance of getting a better outcome help others in similar situations Complaints investigations come at a cost to ratepayers A step-by-step guide to making a complaint. Sign up for our newsletter to stay up to date. PDF Complaints handling flowchart If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. "Three months ago, I got a phone call from a gentleman telling me he was in investigator appointed by council to investigate complaints for breaching the code of conduct. We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services. . The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). "A lot of time, effort and expense goes into investigating these complaints but the reality is the investigation often results in very little action taken. Port Macquarie court list. You can report most issues online. endobj asbestos, chemicals in water). HW[6Sc1r gndA%|l qX? The Port News has been at the heart of its community for more than 135 years. We care about the protection of your data. In some cases we need more information and request you contact us directly in these instances. "What has escalated this? Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. A further report will be tabled at a future meeting of Council, detailing the submissions received from the public during the exhibition period. zBEO0} F1a^\*Gk d5H*OxdqdZMU4bs$El"d-MVL[. Port Macquarie NSW 2444. "If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air.". A Byabarra farmer has taken his - Port Macquarie News - Facebook Some content on this page may not display correctly. Let us know your thoughts on Council's project and activities using our online community engagement hub, Have Your Say. Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. Office of Local Government release Model Code of Conduct complaints investigations costs November 17 2021 - 3:00pm Council's all around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. Sign up for our newsletter to stay up to date. A statement issued by Bellingen Shire Council confirmed this had been an administrative error. ABN: 11 236 901 601 "I consider that money has been taken away from important assets to our community. Not to be confused with customer requests, complaints tell us about customer dissatisfaction with either. What are the key differences between the old and new draft policies? "I'm horrified and our community should be too. Send an email to council@pmhc.nsw.gov.au ; or Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. "Rr_NGvN"wV}?Tq1m[@b-e?gL!0~\[ 0ILF:.8QN8H$F} R\t]`9ILvg>)0fnym,2P{4:"knhd2~KmKMj?MDM S9HkW=Neb?ZQ841 *}igmRT|"h$R6p 7~'f6^FX' u=kMUg>o7*yKP &O@,jA:oj!9$iK7MI?v`XC_ yc3xqGxz{Z4,~8A phM2,$^v!YK_k>f'$K8_u 0'yr5~1 4!1R-P0VB\;]('q_c!$!vk?.Ig1GZFP>BKHQ3Grvn E_2e#,b\9S8 kmvfJ~7#Xfss@/XHQ]s^0meyi5=oDj9k?QtP1yW/>SK_ {I^S5J"V. Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. HWK719VUzf!>!vJ-f{,C?V=U&eq;%'^NTFM23wFd:'YauL'wo7)q&MYwUmDmI'U.~>{rS5!ll&8/>#u1HVQ;eV%"4+k,ZmIa7yc/1;ccsA~W7"$stdbsg{q"(1N9*!? We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Home - Port Macquarie Hastings Council - Logo. 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN Ph: 6581 8111, 17 Burrawan Street Your digital subscription includes access to content from all our websites in your region. endobj Read our Privacy Policy. endobj PO Box 84, Port Macquarie NSW 2444 Contact a Councillor Find information on our council, and their contact details. While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. If your issue is an EMERGENCY, call us directly on (02) 6581 8111 for issues such as: burst water mains sewerage leak tree fallen over the road hazardous pollution issues (e.g. /Size 36 /Prev 53154 We recognise, promote and protect the rights of individuals or organisations to make a complaint, and will respond to complaints in a timely and confidential manner. Your feedback should be received no later than Friday 20 November 2020. IT was a $64,000 question that amounted to nothing. What would you like to report? - Port Macquarie-Hastings Council If you have a story to share, email tracey.fairhurst@austcommunitymedia.com.au. Port Macquarie NSW 2444. Making a complaint - NSW Ombudsman Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. This is subject to a Judge or Registrars usual discretion to determine that in particular cases, only certain people should be present during the hearing, or that certain people are not to be present during the hearing. One of them was justified to the extent it has been referred to someone else, one was knocked out at the beginning and 12 more have been investigated and found there was nothing to them," Cr Intemann said. "He wouldn't tell me what the complaints were or who made them. Port Macquarie-Hastings councillors call for transparency after 9 0 obj Your digital subscription includes access to content from all our websites in your region. %PDF-1.7 Bellingen Shire Council had a clean slate. "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. Sign up for our newsletter to stay up to date. Photo: File IT was a $64,000 question that amounted to nothing. She asked Mr Swift McNair if he believed that as a result of the investigations into these complaints "things have got better". Read our Privacy Policy. "I agree with Cr Levido that in the great majority of cases complaints come from the community and not councillors and that there must be something done to make this a more reasonable and lawful process," Cr Intemann said.
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