3. Never been late on a payment and the worst part no notification that they were doing this to me. did you get your money? Your account may be in 'Dormant' status due to inactivity in the account for more than 6 months. Select dormant account, purpose of upload as Dormant Documents Submission and Document Type as Passport. It seems from all the posts that Citi is a major offender in doing this to its customers, no matter how perfect that customer has been or for how long. Confirm your address in not more than two steps and activate your account. Citibank sued to recover the money. Soon as my direct deposit was received my account was blocked. Archived post. New comments cannot be posted and votes cannot be cast. The breach exposed the names of customers, account numbers and contact information. In mid-May 2018 credit denied and find online have no credit limit $0 after charge declined on an Amazon purchase. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. I am down The exact thing is happening to me right now. cancelled mine too after 20 years + .Gave no explanation, Citibank just closed two Home Depot cards (25k), my simplicity card ($8650) and citi rewards ($3400). You're in luck actually. Approved in early March 2018 with $12, 500 credit limit. If you suspect that you've received a fraudulent email message from us, please forward it to us at spoof@citicorp.com. and so can Juniper Cards. Protect Yourself from Scams - Citibank Also, beware of spoof web forms that ask you to provide confidential information that a legitimate company would not ask the customer to enter for a particular transaction. just received a letter from Citibank closing my account. Did anyone figure out how to get their money back. I went to buy a money order for rent for 1k, transaction declined, got the notification saying do you approve this I clicked yea it's me and tried again after being prompted to try again, declined, so I called had the rep on the line with me they did some stuff on the computer then said try again, declined, they did more stuff on the computer and said try again, declined they then said I was over my monthly spending limit (wtf?) I had the same experience. Ive had excellent payment history the entire time I have had the card for 2 years. Does anyone know if any members of this group have been able to re-open it after a dispute of some sort? Citi will automatically send an email or SMS confirmation for many activities conducted via CitiManager especially if they are risky. Same deal - said the balance was too high! They told me the same thing , that my phone isnt verified and that now my account is closed i have to wait 30-60 days?!?!? I am left stranded with no means to access my money from my account except transfer to my someone else's account and then ask for cash! The term is often applied to a checking or savings account, or derivative trading, credit card, auto loan or brokerage account. He did offer a guess that perhaps my $17k transfer from a BofA savings account triggered some sort of fraud prevention system and told me to call the fraud prevention number. Anywho I looked at my online account and my checking account just had a blocked status so I called in and after waiting on hold for twenty minutes they said they were closing my account and they would send me a check in 30-90 days. I've had three credit cards since 2018, and they've all expired. Now I have a "closed account" on my credit record, no thanks to Citibank! Please let us know an outline you sent to state attorney etc. They could care less about how their actions will affect peoples credit scores. I paid them any interest, I always pay off my balance each month. I make a lot of large purchases that get reimbursed on my expense account and immediately pay the balance off as soon as I get my expense account reimbursement check each week. Hello Anita, Tap your desired method, and then tap the Continue button. Ensure your devices have up to date operating systems and anti-virus software. Citi blocked my account and is now closing it, anything I can do? We use cookies to give you the best possible experience on our website. I am sorry for you since you been a loyal customer for 20 years. Personal Loan Only Customers. For some unknown reason Citi in July started to send my statement to my email. I went ahead and got a Wells Fargo Active Cash which is literally the same rewards as Citi Double Cash. If the displayed address detail is correct click on, A confirmation window will be shown. The customer service agent had very thick accents and I was barely able to understand. Indian Customer Service with NO answers, other than keep waiting! BS - It's more like my interest rate was too low for them and About in September or October 2017, I got some letter informing that my accounts were going to be closed. So, I decided to open the account over the phone instead, and a couple days later got a packet in the mail. Citibank - Closed my account - ComplaintsBoard.com I am cutting up the card and sending 1 peice a day to them, at a time. Access Blocked. I have several of their cards, my mortgage is wittje, and because lately I have paid the minium amount they choose to close my account based on a business decision. I received a number to call which I did. User ID and Password Account Information. Why would a company with associates who posses politically diverse views single out one political party and ask that same diverse staff to administer something so potentially legally dangerous? This is just horse crap. Now proceed to update address online by selecting, Choose your Account/Relationship No from dropdown and click on, In the window that appears, tick the two checkboxes and click on. Even if you don't enter any information, selecting the link can lead to other problems, such as installing key logging software or dangerous viruses on your phone. Sense of urgency Messages claim your account will be closed or temporarily suspended, and warn you'll be charged if you don't respond. Well no more! They'll pull all of your public information, review your income/employment, look at your previous 12+ months of activity and go from there. Access Blocked - Citibank We are taking this action because your account shows one or more late payments or returned payments." And they took one payment miss to close both accounts, one of which hadb700 dollars if Costco rewards. If so please advise. Such a hassle and hours of my time, stuck at an airport with bad prepaid rental and no reasonable explanation from Citi why my credit was canceled after following all the rules and keeping balance paid off long before due dates for about two months. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ugh now I'm fearing they might disconnect my phone ! no explanation. They did the same thing to me. Im sailing in the same boat now, i have the same exact situation right now .What did you end up doing? CSR talked to me in a tone like I was doing something fraudulent and concludes with Well keep and eye on it! Keep an eye on what? Citi's Fraud Early Warning systems review your accounts for fraudulent activity, free of charge. But remember, this threat is not dependent upon using VoIP. The letter states, " Based on your current account activity, we will close your account on 8/31/10. I have never been late once. I tried opening a Citibank Account Package about a month ago (it's a deposit $15k for a $300 bonus deal) over their website, but since Citi's IT is apparently complete garbage, the website just gave me inexplicable errors. Based on the comments it seems that this is Citi, but considering that both of my late payments were due to a miscommunication between Citi and my bank (I have email proof for both and told them that), they did not seem to care. Thats because financial institutions are finding it increasingly harder to rationalize keeping them open. I had the same response with their credit card team that did with my savings account being closed and went into the branch to talk to the banker that handles our commercial accounts and he couldn't get through to anyone and called me back later this afternoon and said their compliance department also closed this account due to possible fraud. It's been OVER 90 DAYS! [protected] True enough, although when an account is closed like this, it's usually something that was uncovered during the KYC (know your customer) process that takes place in the few days after the account is opened. Now there is no button for credit score. Once installed, it records everything you type, including any User IDs, Passwords and account or personal information. Failing to pay your bills isnt the only thing that will cause a card issuer to close your account. Saying that I have too much on other revolving accounts. I have a credit score of 840, this will surely inpact my rating that I made sure stayed hi for years, just for them to ding it..I am so pissed. This will surely increase the credibility of your complaint. Mistake! Citi blocked my account. Citibank did one thing Alfredo wanted, which was to reopen his account, but they still have not answered his question of why they keep freezing his account. Citi and its affiliates are not responsible for the products, services, and content on the third party website. Scan this QR code to download the app now. Polarizing, Divisive politics are polluting our minds and clouding our vision. If you do not recall or unsure of previous submissions, please use the second option and upload documents to avoid rejection of the request. Even if you don't supply any information, just selecting the link may enable thieves to access your computer, record your keystrokes, and capture your passwords. Oh, but they said I can call to make arrangements to avoid closure. After wasting 1/2 an hour I called back and insisted on a USA rep. She was very apologetic and said she didnt know how this happened but that she would connect me to a supervisor who would reopen the account and make sure there was no effect on my credit score. I can only conclude they don't want customers that pay off their account each month so they don't make their finance charge fees. Mortgage Only Customers. What else can I do ? Before you officially ask your online crush to Be mine, make sure to follow these 5 tips to ensure that your romance is true: Be wary of sharing personal information. they are holding my funds they dont give me a valid reason my account was closed by them i call them but no luck keep being on hold forever to be hanged up on, Did you ever get your money back . with the cash back though It was harder i tried to redeem it as direct deposit but the representitve told me since the account is closed you can't acces your cashback and it will be forfeited, I put down the phone and I tried through the automated system to send out a check and it worked i'm syill wiating for the check to arrive butit is still in the time frame of 7-10 business days I hope it will s how up, I would not recommend this bank to anyone. after 2-3 seconds, a meesage "callbacklistener hidecallback" My citibank account online is blocked Scan this QR code to download the app now. Your account could be temporarily blocked because of the following 2 reasons: Heres a quick step-by-step guide to activate your Citibank account in two minutes. If you require assistance, please contact Citibank Online Customer Service at 1-866-422-0306 [TTY 1-210-677-0065] and mention Error Code MFA. Is this normal? Same happened to me lost thousands of money which I need now for medical emergency. I am shocked because if you spend a lot on the card, then they should be making a lot of money off you. I'm so furious. Your account is unused. I never thought this kind of thing would be allowed in the US. I opened this account first week of December just wanted to change from Wells Fargo, well I funded the account with 25$ and it sat there until my first paycheck from Walmart was deposited. What a crock! Cookie Notice You click on a link to a website or open an attachment that secretly installs software on your computer. This number was listed on a letter I got from Citi regarding an account closure. If you don't want to honor it, don't offer it. But no matter the reason, a closed account is a closed account, and when they are closed in this manner they are almost never re-opened. Citibank account blocked. I just got a letter from Citi saying, with no advance notice or warning, that my account has been closed due to inactivity and that it will affect my credit score (currently 806, 808, and 813 FICO from the three respective credit agencies). As more consumer financial activity moves to mobile and to the web, banks are shedding branches the world over. The bank has also had trouble keeping track of the flow of illicit funds through its accounts. i kept taking the card out and putting; When i call my friend via viber,using my samsung note book ii, the call fails. and they will respont within 30 days, I have several disputes but small amount, total about ~$50 and why suddenly closed without let me know, its so weird. that would love a good paying customer! Please review subreddit rules before posting. Apparently even though they closed the account, they kept the autopay feature running, so their system withdrew the past due payment, current min amount due plus an amount which was the missed payment fee for the prior month, for a closed account. Please use this option only if you have submitted KYC documents in the last six months. They keep putting you on hold. Upon successful KYC submission, following screen will appear. Apr 09, 2022 2:17 pm EDT. I opted to keep my current rate AND use my card through the date on it, which was 2011. Finally, after many customer service agents, I was told that they periodically check your credit and can discontinue your card- and that "It is not [their] policy to notify anyone when [they] put a block on your account." Since I also speak perfect Spanish. I just got a letter from them today closing my account! You may submit any one of the following documents, only, as address proof for any of the addresses maintained on your account. Vladimir Levin made headlines in 1994 when he tricked the bank into accessing $10 million from several large corporate customers via their dial-up wire transfer.Jan 2, 2019. Key Takeaways. Additionally, some sections of this site may remain in English. For security reasons, we cannot allow you to complete this transaction online. Then she told me your account is "under review" it's gonna take 24-48 hours to maybe unlock i told her what do u mean MAYBE ? So when I was opening the Citibank account i transferred 25 bucks from a prepaid debit card i had . There are two different ways your bank might block your account: by freezing it or by closing it. I am shocked. my account was closed. Authenticate account information by entering OTP. Don't respond to unknown numbers If you miss a call on your mobile device or receive a text message from an unknown number, it's safer to ignore the call or delete the message. . Ive been in Costco Customer and Citibank since before Amex about 2 years and never pay late. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Today I find out my citi double card was closed. The fraudsters seek to gather your security details, card or payment details or verification codes in order to complete fraudulent transactions. Quick follow up, they just informed us that the rewards not issued in a certificate are forfeit upon closure. now I called to redeem my points and they saying I cannot redeem it because of the status of the account is closed! please follow this link <URL> to verify your identity. No proper explaination. About a day after doing this, I found out that I just couldn't log into my Citi account anymore (with no explanation), but I initially guessed that maybe I just had to activate my debit card and it would work. Has this happened to anyone please help I'm paranoid I got . There's thousands of dollars in there and they said they would mail me a check within 30-60 days? Authenticate high-risk activities in CitiManager such as; credit balance refund, contact information update, card replacement, downloading statements older than 3 months and viewing your card PIN. They said write a letter using the address on the letter for an explanation. citi wont talk to me. It's important to let us know when your email address or phone number has changed. Yeah! To bait you, an email may say there's an urgent situation concerning your account, then ask you to click a link back to a spoof website to provide personal information. I made monthly payments of roughly $200-$300 in both May and June 2020. It seems like a final decision when Citi closes your account without your knowledge. If you notice any changes to your account that you didn't make, contact us immediately. I'm so furious! In March 1995 Levin was lured to London and apprehended at Londons Stansted Airport by Scotland Yard officers when making an interconnecting flight from Moscow. If we notice suspicious activity on your card, we may contact you by phone, text or email* to confirm you have authorized that purchase. Contact us immediately using the number on the back of your card or by using a number at the following link: https://www.citibank.com/tts/solutions/commercial-cards/contact/ if you have responded to an email with personal information and believe it to be fraudulent. If you spot a problem, raise a dispute in CitiManager or contact us immediately. Citi then sends you a notification with a prompt to reset your password to safely regain access. It helps ensure that hackers or other third parties can't intercept data while it's en route. Fraud dept doesnt know anything except you will receive a check in 60 business days and hung up in my face! Physical letters sent to your address may be getting returned and your account would have been placed in 'address confirmation pending' status for mutual protection. I don't understand how this can be legal, they refused to even offer some kind of compensation, not even the interest earned on MY money that they're holding. I have other automatic payments set up and have to figure out which are on that card. This is straight up stealing money from people. And i am in to same boat now. Most times had long tme on hold why friendly - but puzzled- rep tried to talk to a supervisor. That's discriminatory for one. I went to the branch and the staff told me she had no idea, maybe I should call their hotline online. They'd go out of business. A lot of times I save my rewards on the double cash, fortunately I redeemed my $600 balance right after my last statement closed. Like others have said, how dare they get bailed out by us to turn around and start short changing us. Also because I am starting a new job and i already gave my new employer the new Citibank routing and account number. Why does my cat sleep on the floor instead of her bed? Did you get your check in 30 to 60 days . This can also occur if you simply have too many late payments on your account, even if you catch up in time to avoid default. You may initiate a transaction between the two linked accounts or between a dormant account to any other account using NEFT or DD mode. You are leaving a Citi Website and going to a third party site. The same happened to me. Key logging: This is another method used to capture your personal information. I Also Had A Credit Card That Got Closed. But hey Jesse have you gotten yours by now? The products, account packages, promotional offers and services described in this website may not apply to customers of International Personal Bank U.S. in the Citigold Private Client International, Citigold International, Citi International Personal, Citi Global Executive Preferred, and Citi Global Executive Account Packages. These spoofed web forms seem legitimate since they use the same logos and graphics of the real company's site. I have submitted a valid KYC document in the past. For assistance with this matter, please call Customer Service at 1-800-374-9700. I always pay full balances so never charged any interest. Become homeless? Sign on at least once a week and review your account information. This comment was posted by a verified customer. And the 3 times they didn't hang up i had a really hard time understanding them they had a really thick Indian accent or something. Citi simply has a business practice that is unbecomingly inconsiderate towards its customers. Today I go to put gas in my car at Cosco and they closed my credit card with cosco which is with Citibank. Banking customers can call 1-800-374-9700 (TTY:800-788-0002). When the debit card arrived and I tried activating online, this also failed inexplicably. After forwarding the email, you should delete it from your inbox. Click on, Select Account number and Document Type (Voter ID/Passport/Driving License), Add KYC Document Number (Voter ID/Passport/Driving License) and click on Continue. I have pretty similar situation with Citi-Bank. I'm also furious that they didn't tell me and declined a charge with CVS caremark and now I'm waiting on a script. The calls always have bad connection. I have called 4 days in a row and I have not gotten an explaination. A spoofed web form is one that is injected by malware and rendered by your browser after you sign on to the company's site asking you to provide confidential information. I'm like what the hell is going on here? I have been with citi-bank since 1994 and when Costco moved from American Express to Citi-bank, now I have two cards. The breach, which likely exposed personally identifiable information of about 1 percent of Citis credit card accounts, was made public earlier this month. I am sorry to hear this. Brokerage Only Customers. Somehow, they never caught the Macys account to close. I went to buy a money order for rent for 1k, transaction declined, got the . I got a letter like this too. Select an account type and use the Primary Account Holder's Information to verify your identity. All my money's in that account it's been like 4 days I have no gas for my car I've had to take days off work I can't buy food and Citi won't help me. I only noticed because I logged into the account. Anyone have any idea how much this is going to lower my score? Come to find out the account has been closed. Submit a complaint and get your issue resolved. I'll probably close the account. When I did that, she told me that "my details didn't match up" (although to the absolute best of my knowledge, I put in everything accurately), and that I should go to a branch to get it resolved. P.s I also opened a new Citi checking account and savings with the offer of 2.5% cashback as mentioned by one of the other posters but I don't know if has something to do with that, luckily my checking and savings accounts are still active I hope i can get the bonuos on that, Exact thing, just received a letter from Citi, saying my checking account and Two credit cards closed .. no explication or warning .. of what ? Hi Lynne! What type of foolishness is this. Ive had excellent payment history the entire time I have had the card for 2 years. I cannot get anyone one the phone who knows anything. Isn't that bait & switch and isn't that FRAUD? Citi then sends you a notification with a prompt to reset your password to safely regain access. Get alerts delivered to your mobile phone so you can stay updated on your account activity. Choose a User ID for Online Banking. We're not in the position to have our commercial account closed with no notice. Of course, it doesn't. My Citibank account was closed without giving appropriate reason. Sign On. Then yesterday afternoon around 12 I tried to log in and i kept getting "access blocked" for security reasons we cannot allow you to proceed. I was able to setup zelle on the Citibank app . Reddit and its partners use cookies and similar technologies to provide you with a better experience. They know people are taking advantage of that 0% - 18 months to the full extent. Me too. That's why monitoring your account activity is one of the best ways to help protect yourself against fraud. Come to find out the account has been closed. I verified that 2 transaction were good. Now I have 2 days to find the money or risk whatever consequences this independently owned Big-O will pursue against me AND I still have a citi bill to pay this week that I will get a $40.00 late fee for if I do not pay ontime! What's going on? They check my credit and close my account and I've never been late or defaulted on any of my accounts. You should also watch out for SMS (plain text) and MMS (multimedia) message headers that start with the number 19. I'm not a Republican, but my account was also closed. All of its customers. Whichever method you choose password, fingerprint, or facial recognition your account information is still subject to the 256-bit encryption. I worked so hard to build my credit. Important Legal Disclosures & Information. Still, I could not access my account. Please note that Citi Commercial Cards will only send you a One-Time Passcode (OTP) to: Citi will never send you an OTP unexpectedly and then contact you to ask you to read it back to us for authentication. We apologize for any inconvenience and thank you for your patience. Not only that, but I needed those funds they withdrew for an account they closed after just one month of payment issues. They can even fake the URL that appears in the address field at the top of your browser window and the padlock that appears in the lower right corner. However, although the Zelle account is in your name, it is actually controlled by the scammers and any money sent to this account . Has this happened to anyone please help Im paranoid I got money in that account. Last month they closed my savings account with no explanation and after five calls was told their complance review department closed it and they didn't have to give me an explanation and could close the account anytime. I had the same thing happen to me. And she was like it's up to the fraud department to unlock it or not ! Enter OTP received on your registered mobile number and click on, Browse and upload address proof and click on. A couple of weeks after they closed the account, I noticed an ACH payment taken out of my checking account from Citibank.
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